Sales Support

4 weeks ago


Dubai, United Arab Emirates Tricom LLC Full time

Our company is one leading and integrated manufacturing and distribution of FMCG products and specialty chemicals and ingredients. Our focus on FMCG and specialty chemicals allows us to meet the needs of a variety of industries including Food & Beverage Industry, Home & Personal Care Industry. Our company’s focus is to constantly evolve all the products and brands we are associated with in order to meet the needs of our ever-changing needs of the global market.

**Responsibilities**:

- Developing and maintaining filing systems so as to maintain sales records, prepare reports and provide financial information to the finance department
- Coordinating with other departments to ensure sales and marketing queries and deliveries are handled efficiently
- Inputting orders into the system, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
- Helping the sales team by providing them with product samples and other up-to-date support materials
- Handling customer queries and informing them of delivery dates and schedules, along with delivery delays if any
- Respond to customer complaints and provide them with after-sales support as and when required
- To develop necessary understanding of company products
- Build on existing customer relationships while monitoring and scheduling of new and follow-up orders
- Provide with product shipment support and handle all shipment laws and regulations

**Job Qualifications**:

- Bachelor’s degree in Business Administration or related field
- 1 year or more of experience in sales support, administration & coordination
- Good administrative, organizational and problem-solving skills
- Excellent communication, sales and customer service abilities
- Highly self-motivated, enthusiastic, and driven to achieve results
- Comfort in a performance metric-oriented environment
- Ability to multi-task, work in a fast-paced environment and effectively meet deadlines
- Ability to build lasting customer business relationships
- Knowledge of updated Municipality and Import/Export Rules and Regulations
- Language skills: Fluent English is essential; additional languages will be considered favorably
- Competence with relevant technologies, such as Microsoft Office and CRM/sales reporting

**Education**:

- Bachelor's (preferred)

**Experience**:

- sales coordination: 1 year (preferred)


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