Officer - Customer Engagement

4 weeks ago


UAE, United Arab Emirates DP World Full time

1. Identify & develop effective relationships with key contacts within customer organizations to ensure maximum leverage for Dubai Trade
2. Continuously contribute towards increasing adoption of e-Services
3. Drive growth strategy focused both on financial gain and customer satisfaction across products
4. Onboarding of new clients and retaining existing across product portfolio
5. Actively seek new sales opportunities through, networking and customer engagements
6. Organized and capable of maintaining focus on multiple projects at the same time
7. Negotiate/close deals and handle complaints or objections
8. Create and maintain dashboard reporting, to give Line Manager access to all available customer insight
9. Be completely data driven when making recommendations
10. Contribute in e-service modernization in alignment to Dubai Trade customer journey
11. Function as a voice of the customer and provide feedback on how our solutions can better serve our customers
12. Partner with product and operations to innovate and execute a through product and process
13. Maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs
14. Conducting market research to identify new business opportunities
15. Assist line manager in identifying the right business use cases where future offerings can be applied
16. Contribute towards strategic planning related to new products and services



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