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Customer Service and Logistics Trainee

5 months ago

Dubai, United Arab Emirates Valmet Inc. Full time

Have you recently graduated? Are you a passionate individual looking to kickstart your career in Customer Service and Logistics? Valmet Flow Control is offering an exciting opportunity for a Trainee position in our Customer Service and Logistics team, based in Dubai. Join us and gain valuable experience in a global company renowned for its excellence in customer service and operational efficiency.

Valmet Flow Control is a leading provider of flow control solutions, committed to delivering exceptional customer service and ensuring timely delivery of orders. As a Trainee in Customer Service and Logistics, you will play a vital role in expediting orders, preparing shipping documents, coordinating with customers and agents, handling invoices and LC/CAD documents, and ensuring efficient logistics operations.

As a Trainee in Customer Service & Logistics, your day-to-day activities will include:

- Order expediting/follow-up with factories: You will closely monitor the progress of orders, communicate with factories to ensure timely production, and provide updates to customers and agents.
- Preparation of draft shipping documents: You will be responsible for preparing accurate shipping documents and communicating order readiness to customers, as well as providing shipping instructions to the factory.
- Forwarding invoices and supporting documents: You will collaborate with the finance team to ensure timely submission of invoices along with the necessary supporting documents.
- Handling Letter of Credit/Cash Against Documents: You will manage LC/CAD documents, ensuring their completeness and submitting them to the bank in a timely manner.
- Updating the Shipment log file: You will maintain and update the manual Shipment log file, ensuring accurate and up-to-date records of shipments.
- Handling Order Status Discrepancy Report: You will address OSDRs related to material shortages or discrepancies, working closely with internal teams to resolve issues promptly.

**Requirements**:

- You will be responsible for ensuring that packed orders are promptly shipped within one week's time, in adherence to our commitment to timely delivery.
- You will work to ensure that orders are delivered to customers on time, fostering customer satisfaction and trust.

What We Offer:

- Hands-on experience: This is a unique opportunity to gain practical experience in Customer Service and Logistics within a global company.
- Learning and development: You will receive comprehensive training and mentorship to enhance your skills and knowledge in Customer Service and Logistics.
- Collaborative work environment: Join a supportive and collaborative team where your ideas and contributions are valued.
- Networking opportunities: Interact with professionals from various departments and have the chance to build a strong professional network.

Qualifications:

- MBA/Master's degree/Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluency in English, both written and spoken.

Note: The position is for a 1-year contract, with the possibility of extension based on performance and business needs.
- When everything works together_
- Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how - and above all, teamwork._