Customer Service Representative
2 weeks ago
a leading logistics company based in Dubai, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. We are committed to providing exceptional service to our clients and require a passionate team member who shares our vision.
**Responsibilities**:
Handle Customer Inquiries.
Order Processing.
Customer Relationship Management.
Maintain accurate records of customer interactions, transactions, and inquiries. Ensure all documentation is up-to-date and easily accessible.
Identify and troubleshoot customer problems.
Feedback Collection.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in MS Office and customer service software.
- Knowledge of logistics or supply chain management is a plus.
- Bachelor’s degree or equivalent work experience.
**Benefits**
- Competitive salary package
- Health insurance coverage
- Training and development opportunities
- Collaborative and supportive work environment
- Career growth prospects within the company
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