Operations Manager
2 months ago
**Job description**
**Job description**
**Job Title**: Operations Manager
**Company**: The Laundry Hub
**Location**: Dubai, UAE
**Job Overview**:
As a Laundry Operations Manager, you will supervise staff, manage equipment and inventory, and monitor performance metrics to ensure timely delivery and customer satisfaction. This role requires a proactive individual who can analyze data, optimize workflows, and maintain strict compliance with safety and hygiene regulations. If you have a passion for operational excellence and a commitment to delivering top-quality laundry services, we’d love to hear from you.
**Key Responsibilities**:
**1. Operations Management**:
- Develop and implement efficient operational procedures and workflows.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Manage the laundry hub's equipment and machinery to maintain optimal performance.
- Coordinate with suppliers and vendors for timely delivery of supplies and equipment.
**2. Team Management**:
- Train and develop a high-performing team of laundry technicians and customer service representatives.
- Assign tasks, monitor performance, and provide feedback to team members.
- Foster a positive and collaborative work environment.
**3. Customer Service**:
- Ensure exceptional customer service by promptly addressing customer inquiries and complaints.
- Implement strategies to enhance customer satisfaction and loyalty.
- Manage customer relationships and build strong partnerships.
**4. Data Collection and Analysis**
- Operational Data: Track key performance metrics such as the number of loads processed, machine usage rates, staff productivity, and turnaround times.
- Quality Metrics: Monitor the rate of customer complaints, damaged or lost items, and the quality of washed and ironed garments.
- Cost Analysis: Analyze expenses related to labor, utilities (water, electricity), chemical usage, and equipment maintenance.
- Inventory Levels: Keep track of detergent, chemical, and linen inventories to ensure they are aligned with operational needs.
- Machine Efficiency: Analyze the performance of laundry machines, focusing on downtime, repair costs, and energy consumption.
**5. Budget and Cost Management**
- Budget Analysis: Compare actual expenditures against the allocated budget for labour, materials, and equipment. Identify any areas where costs are exceeding expectations and propose corrective actions.
- Cost per Load: Calculate and track the cost per laundry load, analyzing factors like detergent use, electricity consumption, and machine wear.
- Profitability Analysis: Report on revenue generation versus operational costs to ensure the laundry service is profitable.
- Waste Reduction: Analyze areas where waste (e.g., excess use of chemicals or energy) can be reduced and suggest methods to optimize resource use.
**6. Performance Reporting**
- Staff Performance: Analyze staff productivity in terms of the number of loads processed per employee, adherence to schedules, and quality of work.
- Equipment Performance: Report on machine performance and maintenance schedules. Provide insights into machine downtime and the impact on overall productivity.
- Customer Feedback: Collect and analyze customer feedback on service quality, delivery times, and overall satisfaction.
**7. Business Development**:
- Identify and pursue new business opportunities.
- Develop and implement marketing strategies to attract new customers.
- Maintain strong relationships with existing clients.
**8. Reporting to Management**
- Monthly/Quarterly Reports: Prepare comprehensive reports summarizing key metrics such as labor costs, machine efficiency, quality control, and overall profitability.
- Data Visualization: Present findings using charts, graphs, and performance dashboards to highlight key trends and metrics.
- Recommendations: Based on the analysis, provide actionable insights and suggestions to management for improving operations, reducing costs, and enhancing customer satisfaction.
**9. Compliance and Safety Audits**
- Regulatory Reporting: Ensure compliance with industry regulations and report any safety issues or non-compliance incidents. Perform regular audits and document findings.
**Qualifications and Skills**:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management in the Laundry industry, with a proven track record of successful team management and process improvement.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Strong problem-solving and decision-making skills.
- Proficiency in Microsoft Office Suite and other relevant software.
**Experience**:
- Managerial: 2 years (required)
- operations: 5 years (required)
**Benefits**
- **Company Visa** and other benefits will be pro
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