Customer Service Executive
6 months ago
Our Client - A leading firm into Ecommerce fulfilment industry is looking for a Customer Service Executive to liaison between customers and various internal departments to ensure the highest level of client satisfaction by providing exceptional service and support.
**Position**: -Customer Service Executive.
**Package**: -4K-5K (AED).
**Location**: -Dubai.
**Experience**: -1-2 Years of Same industry is preferred.
**Key Responsibilities**:
- Act as a liaison between customers and various internal departments to address inquiries, resolve issues, and ensure smooth logistics operations.
**Customer Support**: Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues related to logistics services, including order tracking, shipment status, and any other customer concerns.
**Order Management**: Coordinates and oversees the end-to-end order management process from placing orders to delivery, ensuring they are completed in a timely and accurate manner. Collaborate with internal teams, such as warehouse and logistics, to optimize order fulfilment and meet client requirements.
**Issue Resolution**: Investigate and resolve client complaints or issue in a timely manner, working closely with relevant departments to identify the root causes and implements corrective actions. Maintains comprehensive documentation of client interactions, problems, and solutions.
**Relationship Management**: Build and nurture strong client relationships by understanding their needs, preferences, and expectations. Proactively address client concerns, provide regular status updates on orders, and identify opportunities for account growth.
**Communication and Coordination**: Effective communication with internal teams including operations, sales, and management to ensure seamless coordination of client requirements and service delivery. Works with cross-functional teams to improve processes and improve client satisfaction.
**Performance Tracking**: Monitors and reports on key performance indicators (KPIs) related to the client service, such as response time, issue resolution and Service Level Agreements (SLAs).
**Continuous Improvement**: Recommends and implements process improvements, automation tools, and best practices to improve overall effective and efficient client service.
**Skills**:
- Client-focused approach, strong problem-solving abilities, and good communication skills.
Strong problem-solving abilities.
Good communication skills.
**Qualifications**:
Bachelor's degree in business, logistics and supply chain management, or related field is preferred.
Competitive package with standard benefits.
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