Customer Service Coordinator

2 weeks ago


Dubai, United Arab Emirates MOHEBI LOGISTICS Full time

**Key Responsibilities**
- Liaison with internal and external customers and address any queries.
- Maintain real-time trackers and logs for work progress, queries, requests etc.
- Regular summary reporting to management.
- Executing all Tasks as per the requirement of the operations department.
- Maintain sufficient registers and reports for Import and Export Operations.
- Data entry for Import and Export shipments.
- Handle Corporate Clients and Accounts.
- Prepare and manage correspondence, reports and documents.
- Organize and coordinate meetings, conferences, travel arrangements.
- Maintain schedules and calendars.
- Arrange and confirm appointments.
- Maintain summary of calls/meetings as requested.
- Communicate and coordinate with relevant internal and external stakeholders for various requirements and reporting as necessary.
- Coordination with messengers for documents delivery and collection.
- Customer feedback on shipment status, and maintain a cordial relationship to build future business.
- Perform all other duties as assigned by management.

**Qualifications**
- Bachelor’s degree or equivalent from an accredited University.
- Previous experience of working in customs clearance will be an added advantage.
- Expertise in MS Office especially advanced Excel knowledge.
- Exceptional customer service, Problem analysis and problem-solving skills.
- Self-motivation, positive attitude and eagerness to learn and accept new challenges.
- Scheduling and monitoring.
- Excellent Communication, negotiation, interpersonal and influencing skills.
- Analytical, numerical with strong problem-solving abilities.
- 5 years of experience in a similar role with at least two years of such experience in UAE market.
- Great time-management and multitasking abilities that will contribute to the efficiency of the overall business by ensuring all assigned duties are carried on a timely and efficiently.
- High degree of attention to detail.



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