Client Success Associate
4 weeks ago
As an innovative leader in Content Creation, Advertising and Events within the UAE, Doleep Studios is excited to invite a Client Success Associate to join our dynamic and collaborative team. This pivotal role presents the unique opportunity to navigate the intersection of client consulting, relationship building, and strategic project guidance within a fast-paced, vibrant environment.
As our Client Success Associate, you'll serve as a key conduit between our new/existing clients and our business, orchestrating the journey from the inception of client engagement to the successful realization of their strategic objectives. If you're a self-starter with an indomitable spirit, an uncanny knack for managing multiple stakeholders, and an unyielding commitment to client success, we welcome you to transform your career journey with us.
**Responsibilities**:
- Be the trusted advisor and advocate for our clients, managing relationships from initial engagement to project fruition.
- Master the art of consulting by understanding and translating client requirements into optimal solutions from our comprehensive suite of services.
- Craft compelling proposals and tailor budget estimates to align with client project objectives.
- Nurture and grow positive business relationships, ensuring continuous dialogue to exceed client expectations.
- Be a strategic player in our business development efforts, leveraging your networks and skills to cultivate potential client relationships.
- Facilitate the negotiation of agreements, and meticulously maintain records of sales and client data.
- Exemplify our commitment to client satisfaction by expediting the resolution of client issues and complaints.
- Provide after-sales support that extends beyond the conventional, deepening client loyalty and advocacy.
- Illuminate business opportunities and challenges through detailed reports to management, highlighting client needs, competitive activities, and potential for new product or service introduction.
- Engage in company-provided training and development programs to continuously sharpen your skills and performance.
**Requirements**:
- Minimum of 1 year of experience in a Client Success, B2B consulting, or marketing role in the UAE.
- Stellar written and verbal communication skills in English.
- Demonstrated prowess in negotiation, with a proven track record of success in client-facing roles.
- Exceptional interpersonal skills and a flair for presentation.
- Proficiency with Google Suite products (Docs, Sheets, Forms, etc.)
- Practical knowledge of CRM practices.
- Demonstrable skill in forging and maintaining professional business relationships.
- Familiarity with modern corporate project practices, such as quotation, purchase order, and invoicing.
- Aptitude for crafting and refining proposals, tender project paperwork, and similar documents.
- Mastery over time management and a keen sense of organization.
- BSc or BA in business administration, sales, or marketing.
- A valid UAE driving license will be considered an advantage.
**Your Offer Package**:
✔ Empowerment: Experience the thrill of working in an environment that embraces flexible hours, a relaxed dress code, and an ethos that values freedom and rejects office politics. At Doleep Studios, we believe in quantifiable results, not merely hours clocked.
✔ Enjoyment: Immerse yourself in a workplace culture that values fun and positivity. Bring along your pet, your creative hat, and your enthusiasm. If it adds a sparkle of joy, we welcome it.
✔ Transparency: Benefit from competitive salaries and a transparent commission system that rewards you for your measurable contributions to each project.
✔ Continuous Learning: We are invested in your career growth, encouraging and supporting your continuous learning journey, both online and offline.
Application Question(s):
- Are you available in the UAE?
**Language**:
- Arabic (preferred)
Application Deadline: 10/08/2023
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