Customer Care Agent
7 months ago
**Responsibilities**:
- Resolve customer issues and complaints in a professional and timely manner.
- Record and maintain customer interactions, ensuring accurate documentation in the customer relationship management (CRM) system.
- Guide customers through troubleshooting steps for product or service-related issues.
- Coordinate with other departments to ensure customer needs are met and escalate complex issues when necessary.
- Provide product recommendations and suggest additional services to customers where appropriate.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay updated on company products, services, and policies to offer informed assistance to customers.
- Maintain a positive and friendly attitude while handling high call volumes or challenging customer interactions.
- Participate in team meetings, training sessions, and other activities to improve customer service skills.
**Requirements**:
- High school diploma or equivalent.
- Previous experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office suite.
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