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Customer Care

7 months ago

Dubai, United Arab Emirates United Arab Agencies Full time

**Responsibilities**:

- Provide accurate information and assistance to customers regarding product features, pricing, availability, order status, billing inquiries, and general support.
- Identify and assess customers' needs to ensure prompt resolution of issues and inquiries.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Proactively follow up with customers to ensure their satisfaction and address any additional concerns or questions.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide informed support to customers.

**Qualifications**:

- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service, call center, or related field preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with customers.
- Empathetic and patient demeanor with a passion for helping others.
- Problem-solving skills and ability to think critically under pressure.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.

**Job Type**: Contract
Contract length: 24 months

**Salary**: AED2,000.00 - AED4,000.00 per month