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Customer Service Representative/sales Coordinator

1 month ago

Sharjah, United Arab Emirates Delta Plus Middle East FZE Full time

We are seeking a dedicated Customer Service Representative/Sales Coordinator to join our team and play a crucial role in managing customer and prospect inquiries, orders, and supporting sales efforts. As a Customer Service Representative, you will be responsible for ensuring timely and effective communication with our customers and prospects, processing orders, and assisting the Customer Service Manager. Your attention to detail and commitment to providing exceptional service will be instrumental in our company's success.

Key Responsibilities:
**Manage Customer and Prospect Inquiries: Provide prompt and helpful responses to customer and prospect queries, including samples, stock information, product details, claims, RFQs, and Proforma Invoices.**
**Follow up on customer offers and gather detailed information on prospects, forwarding it to the Customer Service Manager.**
Provide prompt and helpful responses to customer and prospect queries, including samples, stock information, product details, claims, RFQs, and Proforma Invoices.
Follow up on customer offers and gather detailed information on prospects, forwarding it to the Customer Service Manager.

**Customer Order Management: Analyze and register customer orders accurately.**
**Send Order Acknowledgments (ARCs) to customers.**
**Coordinate with the Logistics department to arrange deliveries and keep customers informed of delivery status.**
Analyze and register customer orders accurately.
Send Order Acknowledgments (ARCs) to customers.
Coordinate with the Logistics department to arrange deliveries and keep customers informed of delivery status.

**Sales Support: Actively participate in sales promotion efforts, including systematic outreach to distributors.**
**Propose substitution and complementary products when necessary.**
**Collaborate with sales representatives to provide accurate and efficient quotations.**
Actively participate in sales promotion efforts, including systematic outreach to distributors.
Propose substitution and complementary products when necessary.
Collaborate with sales representatives to provide accurate and efficient quotations.

**Assist the Customer Service Manager: Exchange information with the Assistant Sales Manager (ASM) regarding incoming orders and requests.**
**Handle ASM activities required in the Customer Relationship Management (CRM) system promptly.**
**Resolve customer requests that do not require ASM intervention.**
**Analyze key performance indicators (KPIs) and suggest improvements to achieve market targets.**
Exchange information with the Assistant Sales Manager (ASM) regarding incoming orders and requests.
Handle ASM activities required in the Customer Relationship Management (CRM) system promptly.
Resolve customer requests that do not require ASM intervention.
Analyze key performance indicators (KPIs) and suggest improvements to achieve market targets.

**Coordinate Deliveries: Prepare and send shipping documents.**
**Coordinate logistics and customs clearance services in accordance with delivery terms.**
Prepare and send shipping documents.
Coordinate logistics and customs clearance services in accordance with delivery terms.

**File Documents and Update Systems: Archive and file daily delivery notes and invoices.**
**Update the Minos and CRM customer files, including contact details, special comments, and payment terms.**
Archive and file daily delivery notes and invoices.
Update the Minos and CRM customer files, including contact details, special comments, and payment terms.

**Customer Payment Follow-Up: Assist the Finance team in tracking customer payments, ensuring timely and accurate processing.**
Assist the Finance team in tracking customer payments, ensuring timely and accurate processing.

Qualifications:

- Bachelor's Degree
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry.
- Proficiency in using customer service software and tools.
- Ability to work collaboratively in a fast-paced team environment.
- Must be able to commute to Sharjah-Saif Zone.

Pay: AED4,000.00 - AED5,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- customer service/sales coordination: 3 years (required)

**Language**:

- English (required)

**Location**:

- Sharjah (required)

Application Deadline: 31/10/2023

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