Customer Service Representative

1 week ago


Sharjah, Sharjah, United Arab Emirates Erick Trading Full time
Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

-
Good Communications Skills, in English and Tagalog, Arabic is a Plus:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support
Salary, Visa, Insurance and Accommodations will be provided by company.

Must be able to start immediately.

Job Types:
Full-time, Permanent

Salary:
From AED2,000.00 per month

COVID-19 considerations:
Staff members and clients are required to wear masks, wash their hands or use sanitizer. Our salons implements other safety measures for the employees and clients protection.

Ability to commute/relocate:

  • Sharjah: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Experience:

Customer Service: 2 years (required)

Language:

  • Tagalog (required)


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