Customer Service Representative

4 weeks ago


Sharjah, United Arab Emirates Erick Trading Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- **Good Communications Skills, in English and Tagalog, Arabic is a Plus**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support

Salary, Visa, Insurance and Accommodations will be provided by company.

Must be able to start immediately.

**Job Types**: Full-time, Permanent

**Salary**: From AED2,000.00 per month

COVID-19 considerations:
Staff members and clients are required to wear masks, wash their hands or use sanitizer. Our salons implements other safety measures for the employees and clients protection.

Ability to commute/relocate:

- Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Tagalog (required)



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