Reservations Agent
2 weeks ago
Bachelor of Hotel Management (Hotel Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionPURPOSE OF POSITIONReporting to the Revenue & Reservations Manager, the Reservations Agent is responsible for handling inquiries through phone, fax, or email pertaining to room reservations with a focus on revenue maximization and quality. The agent meets and exceeds performance standards while maintaining exceptional service levels for guest satisfaction and maximizing potential hotel revenue by applying the Raffles Standards.KEY ROLES & RESPONSIBILITIESUnderstand the key principles of Accor Pricing Strategies and Revenue Management.Maximize rooms revenue through the conversion of telephone calls into sales.Utilize effective upselling techniques.Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel.Be fluent in all hotel products and services.Handle faxes and emails pertaining to room reservations.Be fully conversant with all market segments and rate plans used across all distribution channels.Be flexible in sales technique through offering the right product to the right customer at the right time.Handle customer queries and complaints relating to Rooms Reservations for Raffles Dubai.Identify sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies.Promote the Raffles products and services and ensure full knowledge of all facilities, services, and hours of operations in order to respond confidently and effectively to inquiries and guest needs.Ensure full awareness of loyalty programs and full knowledge of special rates/offers/promotions.Record and process all reservation inquiries made by phone, fax, or email efficiently, accurately, and convert to sale whenever possible to meet hotel targets.Arrange accommodation, visas, dining, and activity requirements for leisure, corporate, and wholesaler’s group Guests.Close all deals possible to maximize revenue.Process amendments to room reservations.Ensure direct input in the OPERA system and ensure that bookings are made with the most accurate information to exceed guest expectations.Responsible for effective implementation and compliance with Accor Core Reservation Standards.Achieve targeted goals in the LQA Hotel Mystery Shopping calls.Maintain accuracy and cleanliness of the PMS Database.Ensure market segmentation is accurate for each reservation.Create hierarchies/relationships between Corporate Accounts.Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.Complete understanding and effective execution of current and new RM tools, including Opera PMS.Be involved in all property PMS conversions.Cooperate, coordinate, and communicate with all necessary departments to ensure the highest level of guest service and revenue is achieved.Maintain a clean and safe work environment. Report any damage or loss to hotel property.Abide by the Raffles standards as specified in the Raffles code of conduct.Maintain good working relations with other departments, particularly Front Office, and keep close contact with regular guests, ensuring their needs are identified and relayed to concerned departments for service delivery.Understand and strictly adhere to the Rules & Regulations established regarding the hotel policy on Fire, Hygiene, and Health & Safety.Perform any other duties as assigned by management.QualificationsPERSONAL ATTRIBUTESAbility to adapt to changing environment.Ability to handle multiple tasks.Ability to organize workflow.Goal Oriented.QUALIFICATIONSWorking knowledge of Opera.Microsoft Office, especially Outlook and Excel.Fluent in English speaking and typing.EXPERIENCEMinimum 2 years experience in Hotel or Resort as Reservations Agent.Luxury hotel or resort background preferred.Understands the local culture and has worked in the region.#J-18808-Ljbffr
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Reservations Agent
3 weeks ago
Dubai, United Arab Emirates Park Inn by Radisson Dubai Motor City - Reservations Full timeAre you passionate and driven enough to fill our house? We’ve got first class roomsyour challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Join a successful team at this fantastic motor racing themed Hotel, the only one of its kind in the...
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Reservation Agent
2 weeks ago
Dubai, United Arab Emirates City One Tourism & Travel LLC Full timeOur company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**: **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms...
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Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Disclaimer Full timeReservations Agent - Hospitality/TourismA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent...
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Reservation Agent
4 weeks ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
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Reservations Agent
2 days ago
Dubai, United Arab Emirates City Seasons Hotel Dubai Full timeA reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants, or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. **Reservation agent responsibilities** - Taking...
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Reservation Agent
4 weeks ago
Dubai, United Arab Emirates Canal Central Hotel Full timeWe are currently seeking a dedicated, enthusiastic, and professional **reservations agent** to join our exceptional team. As a Reservations Agent, you will play a crucial role in providing exceptional customer service to our guests by handling reservations and ensuring a seamless experience from the first point of contact to their arrival. You will be the...
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Reservations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Jumeirah Full timeReservations Agent - Jumeirah Beach HotelUnited Arab EmiratesJob DescriptionJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab....
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Reservation Agent
2 weeks ago
Dubai, United Arab Emirates Westminster Properties Full time**RESERVATION AGENT**:5* Hotel Back ground **(or Holiday Homes) with solid experience in **PROPERTY MANAGEMENT SYSTEM **(RMS, Opera, ) as reservation executive (back office) **URGENT** - **5* Hotel UAE Experience** in **Property Management System** regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units,...
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Reservation Agent
3 days ago
Dubai, United Arab Emirates Emirates Grand Hospitality Full time**POSITION TITLE: RESERVATIONS AGENT** **Summary Description**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares...
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Reservations Agent
1 week ago
Dubai, United Arab Emirates Park Inn by Radisson Dubai Motor City - Reservations Full timeAre you passionate and driven enough to fill our house? We’ve got first class roomsyour challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Reservations Team are natural organizers, sales driven with finicky attention to detail and...
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Reservation Agent
4 weeks ago
Dubai, United Arab Emirates Royal Tulip Full timeResponds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations...
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Reservations Agent
2 weeks ago
Dubai, United Arab Emirates Client of Talentmate Full timeAs a Reservations Agent, your primary responsibility will be to assist customers in making travel arrangements and reservations for accommodations, transportation, and activities. You will be the main point of contact for customers, ensuring their booking process is smooth and efficient. Your duties will include answering phone calls, responding to emails,...
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Reservations Agent
2 weeks ago
Dubai, United Arab Emirates Client of Talentmate Full timeAs a Reservations Agent, your primary responsibility will be to assist customers in making travel arrangements and reservations for accommodations, transportation, and activities. You will be the main point of contact for customers, ensuring their booking process is smooth and efficient. Your duties will include answering phone calls, responding to emails,...
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Reservation Agent
2 weeks ago
Dubai, United Arab Emirates Emirates Grand Hotel Full timeWe are looking for a Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with a recent photo. Only shortlisted applicants will be contacted by the HR Department.Responsibilities and Duties:To be familiar with all hotel policies and procedures.To be well-versed with the facilities and services offered by the...
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Reservation Agent
2 weeks ago
Dubai, United Arab Emirates Emirates Grand Hotel Full timeWe are looking for a Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with a recent photo. Only shortlisted applicants will be contacted by the HR Department.Responsibilities and Duties:To be familiar with all hotel policies and procedures.To be well-versed with the facilities and services offered by the...
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Reservation Agent
4 hours ago
Dubai, United Arab Emirates Emirates Grand Hospitality Full timeWe are looking for Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department. **A)** **Responsibilities and Duties**: - To be familiar with all hotel policies and procedures. - To be well-versed with the facilities and services...
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Reservations Agent
5 days ago
Dubai, United Arab Emirates Park Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Reservations Agent is responsible to contribute to the smooth and efficient running of the Reservations Department. **Qualifications**: Diploma/qualification in Hospitality or Tourism Management.
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Reservation Agent
2 days ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time**_# Mandatory knowledge of OPERA Software and immediate joiners preferred._** If you’re ready to create an energetic scene that is magnetic around the world, then we invite you to explore a career with us. **Reservation Agent** responsibilities include: - Answer phones and assist customers in making, altering, or cancelling reservations - Ensure that...
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Reservation Agent
4 weeks ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
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Reservation Agent
4 weeks ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...