Assistant Manager Raffles Club

2 weeks ago

Dubai, United Arab Emirates Accor Hotels Full time

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com.Do what you love, care for the world, dare to challenge the status quo #BELIMITLESSRaffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionManage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the lounge during operating hoursLiaise with kitchen on food selection for Breakfast, High Tea and Cocktail HourMeet and greet all guests personallyOversee maintenance of efficient repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesPerform such functions to include but not be limited to:Prepare Raffles Club guest welcome lettersMonitor guest comment cards and feedbackAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionCompile, analyze and control Raffles Club costs and inventoryPrepare requisitions for amenities on a timely basisEnsuring and maintain entire range of services offered for the Raffles Club LoungeAppraise appearance, discipline and efficiency of all staff under direct supervisionOrganize and conduct regular meeting for Raffles Club staff to facilitate smooth operationsPrepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movementsPerforms related duties and special projects assignedWorks with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:Plan for future staffing needs and recruit in line with company guidelinesPrepare detailed induction programmes for new staffAnalyze training needs of Front Office staff and develop training programmesConduct probation and formal performance appraisalsCoach, counsel, discipline staff and provide constructive feedback to staffWork with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budgetAdhere to OH&S policies and procedures and ensure your direct reports do the samePERSONAL ATTRIBUTESGood organisational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredQualificationsDegree from School for Tourism & Hotel ManagementEXPERIENCEMinimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.#J-18808-Ljbffr

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