Assistant Manager Raffles Club
2 weeks ago
- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote InterHotel sales and inhouse facilities
- Perform such functions to include but not be limited to:
- Prepare Raffles Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary follow up on corrective action
- Compile analyze and control Raffles Club costs and inventory
- Prepare requisitions for amenities on a timely basis
- Ensure and maintain the entire range of services offered for the Raffles Club Lounge
- Appraise appearance discipline and efficiency of all staff under direct supervision
- Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations
- Prepare efficient work and vacation schedules for Raffles Club staff taking into consideration project occupancy and forecasts and any large group movements
- Perform related duties and special projects assigned
- Work with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyze training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach counsel discipline staff and provide constructive feedback to staff
- Work with Superior in the preparation and management of departments budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
- Adhere to OH&S policies and procedures and ensure your direct reports do the same
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multicultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
- Degree from School for Tourism & Hotel Management
- Minimum 3-5 years relevant experience with at least 2 years at a supervisory level.
No
Employment TypeFulltime
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