Manager, Programs and Student Experience

2 weeks ago

Abu Dhabi, United Arab Emirates NYU Abu Dhabi Full time

Position Summary:
**_ UAE Nationals are encouraged to apply._**

NYU Abu Dhabi (NYUAD) seeks to appoint a Manager, Academic Planning and Advising, to join the new Stern at NYUAD team. NYU Stern School of Business and NYU Abu Dhabi (NYUAD) have partnered to offer the Stern at NYUAD One-year Full-time MBA program. The launch of the program signifies a new era of advanced business education that will support the growth of knowledge-based economies in the region. It is a transformative educational opportunity for students from around the world that are looking to establish or further their careers in the MENA region.

The Manager will be a part of the larger Programs and Student Experience team. They will assist the Associate Director of Student Services and Academic Planning and Advising in all aspects of academic planning of the Stern at NYUAD one-year MBA program. Provide coordination and support in the delivery of critical functions, including curriculum development and delivery, review of academic programs, data management, assessment, resource management, and student success. Ensure smooth execution of advising, including on program progress, specializations, electives, academic performance, co-curricular engagement, and others. Support the Doing Business In (DBi) program. Coordinate with faculty and other stakeholders on course planning, and ensure the effective delivery of a high quality student educational experience. Serve on the team planning and delivering student orientation and onboarding.

**Key Responsibilities**:

- Support the Associate Director on all matters relating to academic planning and advising
- Monitor course offerings throughout the year and partners closely with faculty and students to address and resolve curricular operational issues
- Identify areas where course-related planning could be improved or enhanced
- Develop and foster effective collaboration between faculty, staff, and appropriate NYUAD services to ensure an integrated approach to the implementation of the program goals and objectives
- Refer students to relevant resources at Stern at NYUAD, NYUAD, and NYU Stern
- Manage, in consultation with the Associate Director, the registration process for MBA students for core and elective courses
- Work closely with the Registrar’s office to ensure accurate registrations, monitor the registration process, and make suggestions for overcoming challenges
- Provide administrative support for Abu Dhabi course planning including scheduling and staffing courses
- Develop and maintain relationships with key stakeholders at existing and potential partner schools
- Ensure academic policies, procedures, systems, and protocols are updated and accessible to students and stakeholders
- Coordinate with faculty and other stakeholders on policies and procedures, and ensure the effective delivery of a high-quality student educational experience
- Assess, advocate, and identify solutions for the needs and concerns of students
- Serve on Stern at NYUAD committees including student conduct committee, new student orientation, and Commencement
- Track contracts and expenses related to student employees, and other program needs
- Supervise student workers, including hiring, training, and evaluating performance
- Prepare and compile the end of module reports, including course evaluations
- Prepare reports on student academic progress, feedback, and other data for both internal and external stakeholders
- Establish new approaches to implement changes and initiate new programs, as well as provide relationship development across activities and events
- Coordinate and integrate activities between internal and external services, to facilitate academic planning, program delivery, and advising
- Additional duties as required

Qualifications:
**Required Education**:

- Bachelors Degree

**Required Experience**:

- 2+ years in academic program management and advising experience in higher education or an equivalent combination of education and experience
- Ability to effectively communicate verbally and in writing with individuals at all levels
- Ability to interact professionally with students, tenured faculty, alumni and senior administrators
- Ability to creat policy and advise students
- Strong project management, detail orientation, customer services, and interpersonal skills
- Knowledge of standard office software, including Microsoft Office programs (Excel, PowerPoint, etc.)

**Preferred Education**:

- Masters Degree in Higher Education Administrations or Business

**Preferred Experience**:

- Knowledge of education-related advising models, and curriculum development
- Must be well versed in quality data collection to ensure adequcy, accuracy and legitimacy or data in Stern at NYU and NYUAD systems
- Be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards

Additional Information:
NYU Abu Dhabi is a degree-gra

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