Uaen Resolution Representative
3 weeks ago
**Job Requisition ID**:167371
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**
Ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. This includes in particular. Strive to build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth
**What you will do**
- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
- Follow department action plans to ensure an improved customer experience and a constant approach
- Work towards achieving first call resolution by finding and offering a solution to the customer
- Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer
- Monitor the transport management system and ensure customers are contacted when delays are expected or when customers have requested a call back through the driver’s tablet
**Required skills to be successful**
- Must have excellent communication and interpersonal skills
- Mathematical, Organizational and Customer Service Skills
- Problem solving skills
**What equips you for the role**
- Experience in Customer Service role
- Proficient user of computer & MS office
- Good command of English language
- Flexibility and punctuality
- High level of accuracy
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