Customer Happiness Representative

3 weeks ago


AlAyn, United Arab Emirates Al Ain Pharmacy Group Full time

Maintain a positive, professional attitude toward customers at all times.
- Communicate and coordinating with colleagues to ensure the quality of service and customer satisfaction.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Follow communication procedures, guidelines and policies as per the work requirements.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, comments and complaints.
- Provide accurate, valid and complete information by using the right methods/tools;
- Provide feedback on the efficiency of the customer service process;
- Any task/s as assigned by the Direct Manager.

Ability to commute/relocate:

- Al-Ayn: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)



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