Cutomer Support Chat

6 months ago

Al Karama, United Arab Emirates QOBOTIC SOFTWARE SOLUTIONS Full time

The role and responsibilities of a customer support chat representative typically include:
1. **Responding to Customer Inquiries **:Engaging with customers in real-time via chat to their questions, concerns, or issues

2. **Providing Product or Service Information**: Offering detailed information about the company's products or services, customers make decisions.

3. **Troubleshooting Issues**: Assisting customers with troubleshooting technical problems they encounter with products and providing step-by-step guidance to resolve issues

4. **Handling Complaints and Escalations **:Listening to customer complaints or escalations and working towards a satisfactory resolution

5. **Processing Orders and Returns **:Assisting customers with purchase and send invoice

6. **Support and Guidance **:post-purchase recommendations for additional services.

7. **Maintaining Customer Records**: Documenting record of customer communications

8. **Collaborating with Other Departments**: Collaborating s sales, marketing, and product development, to relay customer feedback

LANGUAGES - HINDI proficiency, ENGLISH proficiency

Pay: Up to AED1,500.00 per month

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