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Customer Service Agent/Агент
3 months ago
Местоположение: Дубай
Зарплата: Будет обсуждаться
Отдел:
О роли
Мы ищем опытного агента колл-центра с американским акцентом для присоединения к нашей фантастической динамичной команде Идеальный кандидат должен иметь не менее двух лет опыта работы в колл-центре и быть готовым к началу работы в течение одной недели. Эта должность предлагает гибкость в графиках смен, чтобы соответствовать вашим предпочтениям - либо дневные, либо ночные смены. В качестве агента колл-центра вы будете отвечать за предоставление превосходного обслуживания клиентов, обработку запросов, разрешение проблем и обеспечение удовлетворенности клиентов.
Основные обязанности
- Обслуживание клиентов: Предоставление исключительного обслуживания клиентов через ответ на входящие звонки, обработку запросов клиентов и оперативное и профессиональное разрешение проблем.
- Входящие и исходящие звонки: Обработка входящих и исходящих звонков для помощи клиентам, ответа на вопросы и предоставления необходимой информации.
- Знание продукта: Поддержание полного понимания продуктов, услуг и процедур компании для эффективной помощи клиентам.
- Разрешение проблем: Выявление и решение проблем, жалоб и вопросов клиента, обеспечение быстрого разрешения и удовлетворения клиентов.
- Документация: Точная регистрация и документирование всех взаимодействий с клиентами и информации в системе CRM.
- Контроль качества: Соблюдение установленных процедур колл-центра и стандартов качества для поддержания высокого уровня обслуживания.
- Гибкость: Готовность работать в запланированные часы смен, чтобы удовлетворить потребности бизнеса и обеспечить отличное обслуживание клиентов в любое время.
- Сотрудничество в команде: Сотрудничество с членами команды, руководителями и другими отделами для решения проблем клиентов и обмена bewst практиками.
- Соблюдение скриптов и рекомендаций: Следование скриптам, процедурам и рекомендациям колл-центра с сохранением вежливого и профессионального манеры общения.
Квалификация
- Не менее двух лет опыта работы в роли агента колл-центра.
- Американский английский акцент с отличными навыками коммуникации. Предыдущий опыт работы с североамериканскими компаниями обязателен.
- Отличные навыки решения проблем и межличностной коммуникации.
- Сильная ориентация на обслуживание клиентов и навыки решения проблем.
- Возможность адаптироваться к гибкому графику работы, включая вечерние и выходные дни.
- Умение использовать программное обеспечение для колл-центра и системы CRM.
- Аттестат об образовании средней школы или эквивалент; дополнительное образование или сертификаты по обслуживанию клиентов или связанным областям являются плюсом.
- Терпение, сочувствие и клиентоориентированный подход к обслуживанию
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