Manager

4 weeks ago


Al Quoz, United Arab Emirates Kings Auto Garage Full time

**Company Overview**: Kings Auto Garage is a highly reputed automotive service garage located in Dubai, renowned for its commitment to excellence in automotive care. With a focus on quality service, customer satisfaction, and industry-leading expertise, we have established ourselves as a trusted name in the automotive maintenance and repair sector.

As a Manager at Kings Auto Garage, you will play a pivotal role in overseeing the daily operations of our garage floor. You will be responsible for managing a team of technicians and ensuring the efficient and timely completion of automotive maintenance and repair tasks. You will uphold the highest standards of service quality, safety, and professionalism.

**Key Responsibilities**:
**Team Leadership and Management**:

- Lead, motivate, and supervise a team of automotive technicians, ensuring adherence to company policies, procedures, and safety guidelines.
- Provide guidance, training, and support to team members to enhance their skills, productivity, and performance.
- Conduct regular performance evaluations and provide constructive feedback to drive continuous improvement.

**Workflow Coordination**:

- Plan and organize daily workflow to optimize efficiency and meet service targets.
- Allocate resources effectively to ensure timely completion of customer vehicles.
- Monitor work progress and address any issues or delays promptly to minimize customer wait times.

**Customer Service Excellence**:

- Ensure exceptional customer service delivery at all times, maintaining a positive and professional demeanour.
- Address customer inquiries, concerns, and complaints promptly and courteously, striving to resolve issues to their satisfaction.
- Foster long-term customer relationships through personalized service and attention to detail.

**Quality Assurance**:

- Oversee quality control processes to ensure that all automotive maintenance and repair work meets industry standards and customer expectations.
- Conduct thorough inspections of completed jobs to verify quality and identify any deficiencies or areas for improvement.
- Implement corrective actions as needed to uphold service excellence.

**Inventory Management**:

- Manage inventory levels of automotive parts, tools, and supplies to support efficient operations.
- Coordinate with suppliers/vendors to procure required materials in a timely and cost-effective manner.
- Conduct regular inventory audits and maintain accurate records of stock levels.

**Safety and Compliance**:

- Enforce strict adherence to health, safety, and environmental regulations within the garage premises.
- Conduct safety training sessions for team members to promote a culture of workplace safety and risk mitigation.
- Ensure compliance with all relevant legal and regulatory requirements governing automotive service operations.

**Qualifications and Skills**:

- Bachelor's degree or equivalent qualification in Automotive Engineering, Business Administration, or related field.
- Proven experience in a managerial role within the automotive service industry, with a strong track record of leadership and team management.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and problem-solving abilities, with a keen attention to detail.

Pay: AED7,000.00 - AED8,000.00 per month

**Experience**:

- Automotive: 4 years (required)
- Manager: 3 years (required)

License/Certification:

- Driving license (required)

Expected Start Date: 01/06/2024


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