Operations Manager

4 weeks ago


Dubai, United Arab Emirates Kidz Play Full time

**Experience**
- Minimum 2 years of managerial experience in Entertainment & Leisure.
- Oversee the efficiency of operational processes.
- Participate in strategic planning and goal-setting for various business functions.
- Research methods to improve operations and reduce costs.
- Monitor and report on department performance.
- Manage and train employees.
- Manage a team of floor staff, receptionist/café staff, technicians, and cleaners.
- Ensure the development of staff work schedules and recommend approval or disapproval of leave requests.
- Motivate the staff, and organise team meetings as required to keep the team informed of relevant information.
- Lead the communication with the marketing team to enable them to create effective advertisements for each event and collaborate as needed.
- Collaborate with the Marketing team in developing creative campaigns and relevant partnerships for the brand.
- Responsible for addressing day-to-day performance issues in a timely manner.
- Aggressively plan to meet or exceed revenue and attendance goals, while staying within the operating budgets of the events/programs.
- Monitor the overall progress of the operational processes, ensuring that there are clear and concise status reports available to the management and that issues are escalated properly.
- Correspond with and provide regular reports to the Line Manager.
- Maintain a safe, clean, and hazard-free facility.
- Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates.
- Help with the development and facilitation of the department training programs, manuals, and procedures.
- Conduct frequent inspections of the facility to ensure compliance with policies and procedures.
- Host and lead groups of customers for events such as birthday parties, school trips, and corporate & team outings.
- Enforce safety rules and ensure customers get the safest, most enjoyable experience possible whilst enthusiastically ensuring a party atmosphere like no other.
- Develop & prepare SOPs contributing to the smooth functioning of the operations.
- Contribute creative ideas and strategies to enhance customer experiences and elevate organisational growth.
- Whenever required, perform duties of Floor Staff as well.

**Professional and Personal Skills**
- Excellent communication and interpersonal skills.
- Strong organizational, problem-solving, and analytical skills.
- Energetic, approachable & flexible.
- Ability to lead & motivate a team in a friendly and efficient manner.
- Excellent customer service skills.
- Proactive, highly motivated, self-starter with a result-oriented mindset.
- Maintain composure and professionalism with many different people in stressful situations.
- Excellent ability to interact positively with a diverse team, guests including children, and adults from a wide range of backgrounds.
- Ability to work under pressure, and effectively manage multiple tasks.
- Exercises good judgment and puts the guest experience and the team before themselves.

**Other requirements**
- Highly fluent in English. Bilingual is a plus.

Available to work in shifts, on weekends & public holidays.


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