Lead, Digital Banking

3 weeks ago

Dubai, United Arab Emirates Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Africa & Middle East-United Arab Emirates-Dubai

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 14/Mar/2024, 5:04:38 AM

**Unposting Date**: 28/Mar/2024, 6:59:00 PM

**Role Responsibilities**

**Job Summary**

Support the Head - Solution Delivery, Products to drive execution of digital lending programs and partnerships, in AME.

**Responsibilities**

**Strategy**
- Work closely with the Group, Region, Country digital and product teams for ideation, development, and support in implementing Lending Program
- Support the lending strategies of regional product heads with execution of chosen solutions in markets
- Drive ideation around country innovations and enhancements to both pre-and post-login experiences
- Train country digital banking team for efficient management across cultures and local realities

**Business**
- Develop & execute a strategic road map for implementing lending programs, aligning the bank objectives & customer needs.
- Lead the design, development, and implementation of lending products & services, such as Credit Cards, Personal Loan, & other lending products.
- Collaborate with Group Hives, regional product heads & Country stakeholders to gather & prioritize the requirements ensuring meet expectation of delivery.
- Work with team to improve the user experiences & streamline, automated the processes.
- Maintain clear & effective communication between countries & Hives.
- Primary responsibility for managing relationships, scheduling and ensuring alignment between regional BoW, hives and country
- Document and articulate product end to end process flow with a view to achieving superior service

**Processes**
- Work with Group Hives and country teams to conduct extensive UAT’s, UVT and pilot tests
- Responsible for tracking benefits realization and adoption on an ongoing basis
- Work with country to define a clear client journeys & requirement.
- Manage budget allocation to the initiatives & ensuring cost
- effective implementation.
- Clearly communicating priorities, objectives/ goals & acceptance criteria to the agile delivery team
- Work with country teams to create an ecosystem of partners that will deliver value to our clients
- Ensuring project deliverables are of desired quality and have appropriate endorsement / sign offs

**Risk Management**
- Ensure all digital solution design and simplementation adheres to regulatory compliance and security standards of lending products.

**Governance**
- Ensure all digital solution design and simplementation adheres to regulatory compliance and security standards of lending products.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Group Hives and Digital Banking team.
- Regional Product Head for Credit Card and Personal Lending
- Regional Technology and digital banking team
- Regional RB team - RB Head, Segment, and product, CEPG, Distribution, Transformation and alliances
- Country RB Heads, Country CCH, Product, Digital, COO, CFCC, Legal Heads in country and region

**Other Responsibilities**
- Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
- Qualifications: Experience with design and delivery of digital lending solutions in different markets; Experience in Retail Banking - segment, product and processes, with passion to create new things
- Languages: English
- Other (knowledge, skills and experience):

- Good understanding of Current market/ competitive digital positioning.
- Excellent communication skills
- Very good use of excel and power point to deliver meaningful messages about the project
- Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
- Relationship building and influencing - ability to build strong relationships across internal and external stakeholders / partners. Rally people around new processes
- Ability to work with others to influence outcomes.
- High level of energy and passionate about client experience

**Role Specific Competencies**
- Mobile Banking, Operating System and Platforms
- Banking Products and Services Development
- Online Banking System Management
- Change Managemen

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