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Digital Banking Lead
1 week ago
Drive projects for ongoing channel enrichment and enhancement that will boost for customer migration, channel usage and business development.
Lead projects and coordinate with other departments ensuring that the project deadline is met.
Publish MIS and monitor channel performance to take key decisions/actions that will improve services and better managed costs
Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels.
Recommend channel improvements & enhancements (i.e., new features, functions, ideas, & technology) which positively contribute to superior customer experience.
Actively monitor SLAs with third party service providers and drive channel performance to ensure Channel availability / service uptime is high and being met consistently.
Ensure continuous and ongoing analysis to identify opportunities to grow customer migration, improve usage & generate healthy revenues & fee income.
Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
Ensuring project stabilization and handover to / establishment of BAU (Business as Usual) roles
Gear the process for Business Requirement and functional specs documentation, review, analysis & signoff
Stake holders and management expectations to be managed proactively
Participate in end User testing, Signoff & GO LIVE activities (such as end process guides, FAQs, End User training, etc )
Procurement of tablets/accessories, efficient management, and inventory maintaining for tracking
Facilitate/guide sub-ordinates and delegate tasks to the team members
Manage, track and monitor request to ensure outstanding items are resolved in a timely manner
Ensure delivery of products and services is completed within agreed upon timeframes
Participate in implementing new Digital banking products, testing and post implementation support
Work with compliance & risk to monitor & implement internal controls to ensure policies and procedures to establish end to end processes
Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
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