Property Handover Executive

6 months ago


Dubai, United Arab Emirates Decision Management Consultants Full time

Decision Management Consultants is hiring **'Property Handover Executive' **for one of our client based in UAE.
- To manage the process of handing over properties to customers professionally and contributes to building a positive customer experience. To support Finance collecting outstanding receivables in the market.
- Plans and supervises the day-to-day handover activities to customers.
- Executes Property Handover Process and its related documents.
- Provides innovate solutions to ongoing challenges and ensures customer satisfaction and positive customer experience.
- Maintains and develops Property Inspection Software with a third party to ensure all reported snags are recorded for Project consultant and contractor to follow up.
- Monitors the effectiveness of pre-handover inspections, ensure feedback is followed up and escalated where necessary.
- Manages the customer “snag list” i.e., comments, requests, etc., and address them through proper communication, follow up, coordination and escalation with the related departments.
- Continuously improves, streamlines, and enforces the Handover Policies & Processes.
- Responsible for car lots planning and allocation.
- Monitors current working practices, and effect changes in policies as and when required to enhance quality.
- Achieves customer satisfaction and welfare.
- Supervises cost control, and ensures adherence to the budget.
- Plans and manages operational costs and budget forecast.
- Liaises with Engineering and Asset Delivery team for the updates of the project development.
- Liaise with accounts on special payments issues and continues assistance to clear the outstanding.
- Liaises with Legal and Government Affairs Departments on new requirements related to Handover.

**Other Requirement**:

- Builds and maintains profitable relationships with customers.
- Oversees the relationship with customers handled by CRM team.
- Resolves customer complaints quickly and efficiently.
- Keeps customers updated on the latest products to increase sales.
- Meets with managers in Alef to plan unit releases strategically.
- Expands the customer base by upselling and cross-selling.
- Understands key customer individual needs and addressing these.
- Conducts business reviews using CRM program.
- Develops the existing CRM system by providing advice for modifications for sales process.
- Maintains records such as names, addresses, purchases, and reactions of prospects contacted in the CRM system.
- Implements process of obtaining customer testimonials to identify team performance and improve development.
- Guides team on follow-up on existing customer to offers made, agreements/contracts preparation, documentation, payment schedule.
- Monitors and reports on activities and provide management feedback information on new relationships to meet the business objectives.
- Explains products, services, pricing, and answer queries and overcome objections from customer.
- Provides necessary advises to CFO about release strategy of units.
- Liaises with Legal and Government Affairs Departments on new requirements related to SPA and CRM.
- Collaborates with IT department to enhance system process related to Property Operations.

**About us**:
Decision Management Consultants is a 30 years old established firm in UAE specialized in providing quality recruitment and talent solutions across the GCC. We offers full lifecycle permanent staffing services to the organizations, helps also with Temp & Permanent IT staffing needs.

**Job Type**: Permanent

Pay: AED7,000.00 - AED15,000.00 per month

**Experience**:

- Sales Operation: 2 years (preferred)

**Language**:

- English (required)
- Arabic (required)



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