Property Handover Executive

6 days ago


Dubai, United Arab Emirates Decision Management Consultants Full time

Decision Management Consultants is hiring **'Property Handover Executive' **for one of our client based in UAE.
- To manage the process of handing over properties to customers professionally and contributes to building a positive customer experience. To support Finance collecting outstanding receivables in the market.
- Plans and supervises the day-to-day handover activities to customers.
- Executes Property Handover Process and its related documents.
- Provides innovate solutions to ongoing challenges and ensures customer satisfaction and positive customer experience.
- Maintains and develops Property Inspection Software with a third party to ensure all reported snags are recorded for Project consultant and contractor to follow up.
- Monitors the effectiveness of pre-handover inspections, ensure feedback is followed up and escalated where necessary.
- Manages the customer “snag list” i.e., comments, requests, etc., and address them through proper communication, follow up, coordination and escalation with the related departments.
- Continuously improves, streamlines, and enforces the Handover Policies & Processes.
- Responsible for car lots planning and allocation.
- Monitors current working practices, and effect changes in policies as and when required to enhance quality.
- Achieves customer satisfaction and welfare.
- Supervises cost control, and ensures adherence to the budget.
- Plans and manages operational costs and budget forecast.
- Liaises with Engineering and Asset Delivery team for the updates of the project development.
- Liaise with accounts on special payments issues and continues assistance to clear the outstanding.
- Liaises with Legal and Government Affairs Departments on new requirements related to Handover.

**Other Requirement**:

- Builds and maintains profitable relationships with customers.
- Oversees the relationship with customers handled by CRM team.
- Resolves customer complaints quickly and efficiently.
- Keeps customers updated on the latest products to increase sales.
- Meets with managers in Alef to plan unit releases strategically.
- Expands the customer base by upselling and cross-selling.
- Understands key customer individual needs and addressing these.
- Conducts business reviews using CRM program.
- Develops the existing CRM system by providing advice for modifications for sales process.
- Maintains records such as names, addresses, purchases, and reactions of prospects contacted in the CRM system.
- Implements process of obtaining customer testimonials to identify team performance and improve development.
- Guides team on follow-up on existing customer to offers made, agreements/contracts preparation, documentation, payment schedule.
- Monitors and reports on activities and provide management feedback information on new relationships to meet the business objectives.
- Explains products, services, pricing, and answer queries and overcome objections from customer.
- Provides necessary advises to CFO about release strategy of units.
- Liaises with Legal and Government Affairs Departments on new requirements related to SPA and CRM.
- Collaborates with IT department to enhance system process related to Property Operations.

**About us**:
Decision Management Consultants is a 30 years old established firm in UAE specialized in providing quality recruitment and talent solutions across the GCC. We offers full lifecycle permanent staffing services to the organizations, helps also with Temp & Permanent IT staffing needs.

**Job Type**: Permanent

Pay: AED7,000.00 - AED15,000.00 per month

**Experience**:

- Sales Operation: 2 years (preferred)

**Language**:

- English (required)
- Arabic (required)



  • Dubai, United Arab Emirates ORO24 DEVELOPMENTS LLC Full time

    We are seeking a Handover Executive to join our team. In this role, you will play a vital role in ensuring the smooth transition of properties from construction completion to handover to clients. You'll coordinate with various stakeholders, ensure timely completion of handover processes, and provide excellent customer service to clients throughout the...


  • Dubai, United Arab Emirates ORO24 DEVELOPMENTS LLC Full time

    *Job Description:* We are seeki a Handover Executive to join our team. I is role, you will play a - tal role in ensuring the smooth transition of properties from nstruction - pletion to handover to clients. u'll coordinate with various stakeholders, ensure timely completion of handover processes, and provide excellent customer service to clients...


  • Dubai, United Arab Emirates ORO24 DEVELOPMENTS LLC Full time

    We are seeking a Handover Executive to join our team. In this role, you will play a vital role in ensuring the smooth transition of properties from construction completion to handover to clients. You'll coordinate with various stakeholders, ensure timely completion of handover processes, and provide excellent customer service to clients throughout the...


  • Dubai, Dubai, United Arab Emirates ORO24 DEVELOPMENTS LLC Full time

    We are seeking a Handover Executive to join our team. In this role, you will play a vital role in ensuring the smooth transition of properties from construction completion to handover to clients. You'll coordinate with various stakeholders, ensure timely completion of handover processes, and provide excellent customer service to clients throughout the...

  • Handover Executive

    1 week ago


    Dubai, United Arab Emirates High Mark Real Estate Brokers Full time

    **Job description** High Mark Real Estate Brokers is looking for a highly skilled Handover Executive, with Real Estate experience. **Responsibilities**: - Prepare, clarify and review legal documents - e.g. contract of sale and purchase (SPA) or memorandum of understanding (MOU), power of attorney (POA) - Research the property and its certificate of title...

  • Handover Executive

    3 weeks ago


    Dubai, United Arab Emirates One Broker Group Full time

    **One Broker Group** is looking for a **Handover Executive** that will help lead the team on ensuring smooth turnover of properties upon completion (issuance of BCC) until the handover of the keys to our exclusive project buyers. **Responsibilities**: - Coordinate from our internal teams to our developer partners, mainly with sales, and legal departments,...


  • Dubai, Dubai, United Arab Emirates KAIZEN Asset Management Services Full time

    The job posting is outdated and position may be filledThe handover specialist is responsible for meeting and assisting customers with regard to their queries on their properties. In addition, they are responsible for handing over keys to customers, conducting home orientations, snagging & inspections, deliver the best quality and services to customers as per...


  • dubai, United Arab Emirates KAIZEN Asset Management Services Full time

    The job posting is outdated and position may be filledThe handover specialist is responsible for meeting and assisting customers with regard to their queries on their properties. In addition, they are responsible for handing over keys to customers, conducting home orientations, snagging & inspections, deliver the best quality and services to customers as per...

  • Handover Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates High Mark Real Estate Brokers Full time

    Job descriptionHigh Mark Real Estate Brokers is looking for a highly skilled Handover Executive, with Real Estate experience.Responsibilities: Prepare, clarify and review legal documents e.g. contract of sale and purchase (SPA) or memorandum of understanding (MOU), power of attorney (POA) Research the property and its certificate of title check for...


  • Dubai, Dubai, United Arab Emirates KAIZEN Asset Management Services Full time

    The job posting is outdated and position may be filled The handover specialist is responsible for meeting and assisting customers with regard to their queries on their properties. In addition, they are responsible for handing over keys to customers, conducting home orientations, snagging & inspections, deliver the best quality and services to customers as...

  • Handover Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates One Broker Group Full time

    One Broker Group is looking for a Handover Executive that will help lead the team on ensuring smooth turnover of properties upon completion (issuance of BCC) until the handover of the keys to our exclusive project buyers.Responsibilities: Coordinate from our internal teams to our developer partners, mainly with sales, and legal departments, project admins...


  • Dubai, United Arab Emirates BWHR Solutions Full time

    Our Client - A Property Development Company is looking to hire an Arabic lady for the position of Customer Service Handover Executive. - Presentable Personality - Excellent Communication Skills - Experience in Real Estate - Customer service Experience in handover of the project Job Role: - Maintaining a positive, empathetic, and professional attitude...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH and we are looking for a Customer service Executive (Handover) for one of our clients who are leading property developer in Dubai. **Requirements**: 1+ years experience in Customer service in Handover department. Real Estate Experience Mandatory Bachelors degree Languages known: English, Arabic speakers Excellent communication and...

  • Handover Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates KAIZEN Asset Management Services Full time

    The job posting is outdated and position may be filled The primary objective of the Administrator is to provide a professional administration support service to the handover team and to Property Manager.The role involves obtaining and collating information from many different, relevant sources and entering the data into the electronic data base....

  • Handover Officer

    2 months ago


    Dubai, United Arab Emirates Binghatti Holdings Full time

    A CRM Handover Officer maintains and building relationship with the clients for **handing over** of keys to customers, conducting Home Orientations and coordinating for **handover** of projects. **Responsibilities & Duties** - Communicating with the Finance/Accounts department to maintain accurate and updated information on client accounts and payments. -...

  • Property Coordinator

    2 weeks ago


    Dubai, United Arab Emirates AYS PROPERTY DEVELOPMENT Full time

    Property / Apartment handover/ Snagging to new Owners Re-Sale - Managing related obtaining NoCs transfer guidelines to seller and buyer Handling rentals ( New Lease, Renewals, Cancellation/termination of lease) Handling renewal notices to rental apartments Preparing tenancy contract to obtain signature both parties tenant and landlord, registering ejari...


  • Dubai, United Arab Emirates Anarock Property Consultants Full time

    Job Description: We are seeking a dynamic and results-driven individual to join our team as a Property Management Consultant. In this role, you will be responsible for generating new property management business through proactive outreach and sales efforts, while also being a point of contact to the owners. **Responsibilities**: Actively prospect, identify,...


  • Dubai, United Arab Emirates Spring Field Real Estate Full time

    We are looking for an efficient property management executive to manage our entire portfolio, advertise vacant properties, and handle tenant relations. The property management executive's responsibilities will also include managing financial matters, coordinating maintenance work, enforcing leases, and preparing reports. **Job responsibilities**: - Be the...

  • Handover Executive

    2 weeks ago


    Dubai, United Arab Emirates Cheri angel HR Consulting Full time

    Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed; Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures...

  • Property Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates AYS PROPERTY DEVELOPMENT Full time

    Property / Apartment handover/ Snagging to new OwnersRe-Sale - Managing related obtaining NoCs transfer guidelines to seller and buyerHandling rentals ( New Lease, Renewals, Cancellation/termination of lease)Handling renewal notices to rental apartmentsPreparing tenancy contract to obtain signature both parties tenant and landlord, registering ejari...