Supervisor-front Office
1 week ago
**Numéro de l'Emploi** 22182408
**Catégorie d'Emploi** Rooms & Guest Services Operations
**Lieu** W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates AFFICHER SUR LA CARTE
**Horaire** Full-Time
**Situé à distance ?** N
**Mutation?** N
**Type de Poste** Non-Management
Traiter toutes les entrées des clients, vérifier leur identité, la méthode de paiement, l'affectation des chambres, la distribution et l'activation des clés des chambres. Mettre en place les comptes à l'arrivée des clients, en fonction de leurs exigences. Saisir les informations pour le programme Marriott Rewards. S'assurer que les tarifs correspondent aux prix du marché et documenter les exceptions. Obtenir le paiement avant de remettre la clé de la chambre, vérifier et ajuster la facturation. Compiler et vérifier quotidiennement les rapports/journaux/listes d'occupation. Remplir les rapports de caisse et de fermeture. Renseigner et orienter les clients, et les informer sur l'hôtel. Répondre aux demandes des clients en faisant appel au personnel approprié si nécessaire. Assurer un suivi afin de garantir que les demandes ont été traitées. Traiter tous les types de paiements, les bons, les remboursements et les frais. Équilibrer et déposer les recettes. Assurer le comptage de caisse en début et fin de quart. Obtenir les autorisations manuelles et assurer le suivi de l'ensemble des procédures dictées par la Comptabilité. Avertir le service de Protection des biens et des personnes/la Sécurité en cas de vol signalé par un client. Aider la direction à former, évaluer, conseiller, motiver et accompagner les employés ; servir de modèle et de référent pour les procédures Guarantee of Fair Treatment (Garantie de l'égalité)/Open Door Policy (Politique de la porte ouverte). Développer et entretenir des relations professionnelles positives ; s’unir et s’entraider afin d’atteindre des buts communs ; écouter et répondre de façon appropriée aux problèmes des employés. Suivre et appliquer toutes les politiques et procédures de la chaîne ; signaler les accidents, les blessures et les conditions de travail dangereuses au responsable ; suivre les formations et certifications sur la sécurité ; avoir une apparence soignée et professionnelle en tout temps sur le lieu de travail ; respecter la confidentialité des informations propres à l’hôtel ; protéger tous les biens de l'entreprise. Accueillir et recevoir les clients, anticiper et répondre aux besoins des clients, aider les personnes à mobilité réduite et remercier chaleureusement les clients. S'exprimer clairement et de façon professionnelle ; préparer et corriger avec précision et exhaustivité des documents rédigés ; répondre au téléphone en employant un langage approprié. Assurer le respect des standards de qualité. Saisir et trouver des informations à l'aide d'ordinateurs et/ou de systèmes de point de vente. Être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.
- Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._
- À la périphérie du luxe, W est une enseigne haute en couleur qui remet à l’endroit la notion traditionnelle de l’hôtel extravagant. Notre attitude irrévérencieuse et notre goût de l’excès donnent un nouveau sens à la fête pour la jet-set moderne. Nos clients convoitent une vie moins ordinaire qui les conduit à en vouloir plus, à tout expérimenter et à recommencer.
- Nous partageons les passions de nos clients et nous leur donnons un accès privilégié à tout ce qui est nouveau et avant-gardiste. La modération ne fait pas partie de notre vocabulaire et nous savons que la soif de vivre est exigeante. Les clients de W suivent et appliquent tous les jours cette philosophie : Detox.Retox.Repeat. Si vous êtes prêt à stimuler la scène énergique de W qui attire les trublions du quotidien tout autour du monde, nous vous invitons à consulter les offres d’emploi proposées par l’enseigne W Hotels.
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