Spa Manager
4 months ago
**Responsibilities**:
- Manage schedules, staff allocations and leaves of all staff members within store(s) to ensure optimal coverage, minimize missed opportunities and maximize business performance
- Maintain the highest standards of service/quality/hygiene within the salons/spas and oversee the staff to ensure smooth running of operations
- Fully understand and implement Spa/Salon operating procedures to drive customer satisfaction and business performance
- Drive upselling of services/treatments and products for the salons/spas to guests
- Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities
- Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems
- Work with training department to coordinate training of staff
- Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance
- Maintain cleanliness of spas/salons by managing cleaning schedules and performance
- Ensure effective communications between team members and Facilities Management team to ensure maintenance issues are resolved promptly
- Drive customer engagement with loyalty program and suggest monthly loyalty offers and initiatives to strengthen customer loyalty and improve operating metrics
- Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering
- Provide neat, legible attendance/payroll records in a timely manner
- Ensure daily sales and cash collection is accurate and complete
- Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance
- Liaise with HR department to raise and address personnel issues
- Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations
- Oversee health, safety and hygiene in the Spa at all times.
**Job Requirements**:
- Must have bachelor’s Degree with 3 - 5 years of experience in a similar role.
- Retail management experience required; Spa industry experience is a plus.
Pay: AED5,000.00 per month
Application Question(s):
- Are you available to join immediately ?
**Experience**:
- Spa Manager in similar industry: 3 years (required)
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