Spa Manager
7 months ago
**JOB TITLE : Project Spa Manager**
**JOB PURPOSE**
This job plays a vital role in the daily operations and financial performance of our business as well as maintaining our brand standards and enhancing our relationship with hotel partners. Responsible for driving sales and overseeing the implementation and execution of key business initiatives for SENSASIA Spas. Oversee the day-to-day activities of the spa to ensure customers are consistently treated to an outstanding customer service experience and that the operations run smoothly, efficiently and profitably in line with agreed budgets. The Spa Manager is responsible for enlivening our SENSASIA brand, managing their team; ensuring that all policies/procedures have been clearly communicated and are adhered to, maintaining positive employee relations, and last but not least, ensuring that the spa is staffed with team members who can deliver best practice and high standards in all areas and services.
**KEY ACCOUNTABILITIES include but are not limited to**:
**CUSTOMER SERVICE**
- Lead, direct and supervise spa team in creating an outstanding experience for all guests, ensuring they are greeted in a professional, friendly, and timely manner.
- Handle all guest complaints ensuring they are dealt with efficiently and in confidence, initiating corrective actions if required, and communicating with Hotel Supervisors as required.
- Empowers and inspires employees to provide excellent customer service in line with SENSASIA’s high standards and the Hotel Partners' expectations.
**OPERATIONS**
- Analyze booking schedule and ensure all bookings are fair and both rooms and staff utilized to the maximum and communicate with reception staff any challenges or changes to be addressed.
- Responsible for consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day in line with company requirements.
- Manage and control preventative maintenance of all spa equipment and coordinate the on-site maintenance engineers.
- Support monthly stock take in line with Hotel partner policies and SENSASIA procedures.
- Perform regular spot checks of all Spa areas and provide ongoing feedback and training to relevant team members to ensure the highest standards of cleanliness are maintained.
- Ensure all linen and robes are clean & of high quality and coordinate with the relevant department any challenges or lost/damaged items.
- Ensure all team members are informed on the hotel as well as SENSASIA initiatives.
**FINANCE**
- Ensure that the spa operation budget is strictly adhered to maximizing revenues and minimizing expenses - providing ongoing commentary on performance vs. target.
- Effectively manage and control all purchasing and expenditure as budgeted, providing purchase orders for all goods and services to the relevant departments for authorization.
- Monitor all required monthly reports in relation to revenue & expenses and take early action to motivate team members to increase sales.
- Achieve financial objectives by monitoring daily bookings and strategic scheduling, weekly reports, and maximizing results in the area of sales, merchandising, and operations.
- Analyse monthly KPIs to create work schedules to ensure business targets and sales are being met - providing commentary on performance at month-end.
**SALES & MARKETING**
- Ensure the Spas teams are well briefed and tested on running and upcoming marketing offers and promotions for the Spa and have a basic knowledge of what is happening within the hotel.
- Maintain and update all necessary internal and external signage and promotional literature when necessary communicating with the relevant department where required.
- Suggest business decisions by staying on top of Spa industry trends and communicating the same to the SENSASIA Corporate Team for review.
- Consistently develop, promote, and grow retail sales and services through training, tools, and monitoring.
**HUMAN RESOURCES**
- Ensure all spa therapists are fully trained and competent to undertake the treatments offered.
- Be aware of staff morale and communicate any challenges or concerning behavior to the relevant department & and counsel staff where necessary.
- Record, report, and always attempt to resolve grievances as quickly as possible.
- Complete monthly rotas one month in advance for all spa staff ensuring that staffing levels are maintained to meet customer demands and within agreed budgets to maximize revenue generation and profitability.
- Coach and guide all team members in scripts, best sales practices, and information needed in order to do their job with the objective of reaching targets.
- Conduct ongoing, regular one to one, on-the-job training, and guidance for all employees as necessary.
- Authorize annual leave for all spa staff, accommodating requested annual leave where applicable in accordance with hotel leave procedures.
- Conduct appraisals as requested by the relevant departmen
-
Spa Manager
4 months ago
Dubai, United Arab Emirates Dreamworks Spa Full time**Operational Management**: - Oversee the daily operations of the spa, including front desk, therapy rooms, and relaxation areas. - Ensure all spa areas are clean, well-maintained, and adhere to health and safety regulations. - Monitor inventory levels of spa supplies and products, and coordinate with suppliers for timely replenishment. **Team Leadership...
-
Spa Manager
1 week ago
Dubai, United Arab Emirates Spa Junction Full timeWe are hiring Spa Manager for a Resort chain in Ajman. Previous experience as Spa manager is a must. Salary 9000 AED and above, all inclusive **Job Types**: Full-time, Permanent **Salary**: From AED9,000.00 per month Application Question(s): - How many years of experience do you have as Spa Manager?
-
Spa Manager
13 hours ago
Dubai, United Arab Emirates Revive Spa Full timeTo manage the overall operations, quality control, and business development of an expanding Spa Chain in Dubai. 1: Grow the revenues and the net income of the Spa faster than competitors 2:Optimize the resources of the company and increase utilization rates of the staff 3: Hire top quality staff and insure appropriate compensation and incentive plans are...
-
Spa Manager
7 months ago
Dubai, United Arab Emirates Aya Home Spa Full time**About Us**: Aya Home Spa is a leading provider of premium home service spa experiences, dedicated to delivering relaxation and rejuvenation directly to our clients' doorsteps. With a commitment to exceptional service and a focus on client satisfaction, we are seeking a dynamic Operations Manager to join our team and help us continue to grow and excel in...
-
Spa Cluster Manager
2 months ago
Dubai, United Arab Emirates Versailles spa and salon Full time**Key Responsibilities**: - Oversee spa operations across [number of] locations (for Cluster Manager role). - Manage team schedules, training, and performance to ensure a positive working environment and exceptional client experience. - Ensure each spa location consistently meets high standards in cleanliness, service quality, and client satisfaction. -...
-
Spa Manager
2 weeks ago
Dubai, United Arab Emirates Aroma Spa Center LLC Full timeSpa managers are responsible for the day-to-day operations of a spa or resort. They oversee all aspects of their business, from staffing and scheduling to marketing and sales. They may also be involved in hiring new employees, training current staff members, and creating new products or services. Spa managers must have strong leadership skills and an eye...
-
Spa Manager
2 weeks ago
Dubai, United Arab Emirates Soul Senses Spa & Wellness Full timeWe are looking for a Spa Manager to oversee all aspects of our day spa. In this position, you will attract more clients, increase revenue for the company, hire / train staff members, delegate tasks to staff, and set schedules. You must make sure we have someone on staff for every position, including reception, a masseuse, and a reliever in case of...
-
Spa Manager
1 week ago
Dubai, United Arab Emirates Azurro Spa and Wellness Full time**RESPONSIBILITIES**: - Always demonstrate sincere customer focus and true appreciation for the guest experience. - Ensure all areas of the SPA are kept clean and well maintained at all times. - Ensure the health and safety of guests and employees are paramount at all times. - Ensure consistent Spa experience development to ensure that innovation and...
-
Spa Manager
13 hours ago
Dubai, United Arab Emirates Versailles spa and saloon Full timeHelp maximize all revenue producing opportunities relating to Spa services, securing new and repeat business and establish a loyal clientele via your committed and dedicated staff. - Develop, supervise and support all staff, ensure policies and procedures are maintained and continually drive consistency in the delivery of service standards. Attend and...
-
Spa Supervisor
2 weeks ago
Dubai, United Arab Emirates Cocoon Nail Spa Full timeWe are Seeking to Hire an experienced Spa Supervisor - To Assist in organizing the Day to Day Spa Operations and Administration as Assigned - To be Responsible for checking and set up of the Daily Operations According to our Spa Standards. - Assisting in Training of Employees and Maintaining the High Standards. - Being able to Handle Guest Complaints &...
-
Spa Receptionist
5 months ago
Dubai, United Arab Emirates Dreamworks Spa Full timeAre you a friendly and organized individual with a passion for delivering exceptional customer service? We are currently seeking a talented Spa Receptionist to join our team at Dreamworks Spas. As a Spa Receptionist, you will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they step into our...
-
Spa Manager
7 months ago
Dubai, United Arab Emirates Anjana Spa Rixos Saadiyat Island Abu Dhabi Full time**Female Spa Manager** Manage the day to day operations of the Spa and Fitness including ensuring the highest standards are adhered to and that guest experience exceeds expectations RESPONSIBILITIES: - Maintain complete knowledge of and comply with Abu Dhabi departmental policies, service procedures and standards. - Be aware of all products/services that...
-
Spa Receptionist
7 months ago
Dubai, United Arab Emirates Divine Luxury Spa Full timeGreet and welcome spa clients in a friendly and professional manner - Schedule appointments and manage the spa's booking system - Assist clients in selecting appropriate spa services and packages - Answer phone calls, respond to inquiries, and provide information about the spa's offerings - Maintain cleanliness and organization of the spa reception area -...
-
Receptionist for SPA in Hotel
2 months ago
Dubai, United Arab Emirates Versailles Spa Full timeKey Duties and Responsibilities: - Greet guests warmly as they enter the spa. - Check guests in and out of their appointments efficiently. - Schedule and confirm appointments via phone or in-person. - Maintain the appointment book or software with accurate and up-to-date information. - Provide information about spa services, treatments, and products. -...
-
Spa Therapist
7 months ago
Dubai, United Arab Emirates Coya Spa Full timeAs a Spa Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest experience. A Therapist would also be required to help achieve sales targets. Specifically, you will be responsible for performing the following tasks to the highest standards: - Manage and carry out procedures, have current knowledge of...
-
Experienced SPA Supervisor
2 days ago
Dubai, United Arab Emirates Cocoon Nail Spa Full timeWe are Seeking to Hire an experienced Spa Supervisor - To Assist in organizing the Day to Day Spa Operations and Administration as Assigned - To be Responsible for checking and set up of the Daily Operations According to our Spa Standards. - Assisting in Training of Employees and Maintaining the High Standards. - Being able to Handle Guest Complaints &...
-
Branch Manager for Salon
4 days ago
Dubai, United Arab Emirates Gentsmania Salon & Spa Full time**HIRING A BRANCH MANAGER FOR THE REPUTED SALON & SPA IN DIFC** **REQUIREMENT**: - **FEMALE FROM EASTERN OR WESTERN EUROPE** - **MINIMUM 2 YEARS OF SALON & SPA EXPERIENCE IN UAE** - **PROFICIENT IN ENGLISH AND REACHING SALES TARGETS** - **HIGHLY CONFIDENT AND KNOWLEDGEABLE OF MARKETING & SALES** **OFFER & PERKS**: - **FIXED SALARY 6K-8K (BASED ON...
-
Female SPA Receptionist
3 months ago
Dubai, United Arab Emirates Chi Nail Spa Full timeØ QUALIFICATIONS: - Minimum of 2 years’ experience in management or supervisory position in a spa or related field - Ability to multi-task, organize and prioritize activities - Superior communication skills - Excellent grooming standards - Punctual, flexible and confident - Enjoys working with people and exhibits a positive attitude - Computer literate -...
-
Float SPA Manager/receptionist
7 months ago
Dubai, United Arab Emirates Simple Float Spa Full time**Company Description** Simple Float is a modern spa, specializing in floating therapy. Its a quiet and friendly space for Dubai citizens to relax and calm down after stressful hours of work. We have a 7 year experience in the floating industry and provide you with lots of possibilities for professional growth. We provide a friendly family work environment...
-
Float SPA Manager/receptionist
7 months ago
Dubai, United Arab Emirates Simple Float Spa Full time**Company Description** Simple Float is a modern spa, specializing in floating therapy. Its a quiet and friendly space for Dubai citizens to relax and calm down after stressful hours of work. We have a 7 year experience in the floating industry and provide you with lots of possibilities for professional growth. We provide a friendly family work environment...