Customer Service Executive
3 months ago
**Job description**
Resolving Issues: Handling complaints and providing solutions to customer problems.
Product Knowledge: Understanding products and services to assist customers effectively.
Order Processing: Managing customer orders, returns, and exchanges.
Documentation: Keeping records of customer interactions and feedback.
Collaborating: Working with other departments to resolve customer issues.
Maintaining Professionalism: Ensuring a positive customer experience through patience, empathy, and clear communication.
Excellent communication skills in English
ERP knowledge will be an added advantage
**Education-**
Bachelors / Masters in any field but with strong Administration skills.
**Skills Required-**
Communication Skills: Excellent verbal and written communication.
Problem-Solving: Ability to think critically and find solutions.
Empathy: Understanding and addressing customer needs and emotions.
Time Management: Efficiently managing time and multitasking.
Technical Skills: Familiarity with customer service software and tools.
Language - fluent in English & Hindi.
UAE Driving license preferred.
Good hold on MS office, if have Oracle NetSuite will be preferred.
Contract length: 12 months
**Salary**: AED 6,000.00 - AED 7,000.00 per month
Location: Dubai World Central, Dubai South. Office timing 8 AM to 5PM, Monday to Friday
**Language**:
- English (preferred)
License/Certification:
- UAE Driving license
Pay: AED6,000.00 - AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- ERP experience, Oracle NetSuite
**Education**:
- Bachelor's (required)
**Experience**:
- food & Beverage Customer Service: 3 years (required)
**Language**:
- English and Hindi (required)
License/Certification:
- UAE Driving License (required)
Willingness to travel:
- 25% (required)
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