Reservation Agent at Intercontinental Fujairah

4 weeks ago

UAE, United Arab Emirates InterContinental Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

Your Day to Day
- Aim Higher, Work Better Together, Celebrate the Difference, Do the Right Thing & Show we care.

Some of your main role responsibilities are:

- Sell the hotel products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards
- Execute up selling techniques which increase reservation sales and conversion of business
- Accept wait list reservations
- Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette
- Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc
- Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction

Ideally, you'll have some or all of the following competencies and experience we're looking for:

- Minimum 1-2 years of experience or equivalent combination of education and reservation sales agent experience.
- High level of written and verbal Business English. Other language will be an advantage.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself.

We are an equal opportunity employer.

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