Customer Project Manager

6 months ago


Dubai, United Arab Emirates PCCW Global Full time

**Customer Project Manager**:
Project Manager is responsible for providing quality support for provisioning and project management of Enterprise and Wholesale customer projects. Project Managers work closely with Sales, Presales, Engineering, Finance, Operations and other regional project management teams to ensure that systems and documentation properly meet project specifications and cost requirements.

**We are seeking a Project Manager to be based in the Middle East region. You can either work on hybrid model in our Dubai office or be based fully remotely in other Middle Eastern countries.**

As the PM, you would be expected to:

- Single point of contact managing the customer once projects are received into Service Delivery. Overseeing the project deliverables and ensuring that the scope is in line with the customer’s expectations
- Coordinate internal resources and third parties/vendors for the execution of projects, ensuring quality standards are met and guidelines are maintained
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Active follow up at critical milestone points of a project
- Pursuing vendors, partners and internal teams for committed dates
- Customer updates
- Scheduling of resources
- Perform risk management to minimise project risks
- Measure project performance using appropriate tools and techniques, report and escalate to management as needed. Implement contingency plans agreed with the manager.
- Manage the relationship with the client and all stakeholders
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Ensure that all projects are delivered on time, within the scope and the defined budget
- High level of customer service via effective communication throughout the project(s) lifecycle. Ensure accurate and frequent project updates status are provided to both internal and external customers. Maximum customer satisfaction is expected.
- Ensure all internal guidelines/processes are followed and all administrative work related to projects are accurately completed.
- The list includes
- Budget Request and Purchase Request processes
- Accurate and regular updates in the internal systems (weekly)
- Review and update system project forecast (weekly)
- Promptly acceptance of vendor handovers to avoid payment issues.
- Ad-hoc reports requested by management
- Supporting team members on projects and bids to improve overall team performance
- Evaluating the success of the project against its benchmarking and sharing lessons or best practices with other organisations or project managers.

To be successful in this role, you should have:

- Proven working experience as a project manager in the telecom or information technology sector
- Technical background, with an understanding of telecom products and services
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Proven organisational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- PMP / PRINCE II certification desirable
- Ref ID: 51327- Location: Dubai, DU, AE- Business Unit: PCCW Global- Full Time/ Part Time: Full Time- Job Function: Project Management- Featured Job Category:


  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role - To lead projects (within your capabilities) from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within the programme, in accordance with the brief and in accordance with authority requirements. - To assist the Senior Project Manager in the delivery of larger...


  • Dubai, United Arab Emirates Synergy Project Management Full time

    Introduction: We are looking for a talented and experienced Marketing Project Manager to join our dynamic marketing team. As a Marketing Project Manager, you will play a pivotal role in planning, executing, and optimizing our marketing campaigns and initiatives. Your expertise in project management, combined with your deep understanding of marketing...


  • Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role - To assist the Senior Project Manager from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within programme, in accordance with the brief, and in accordance with authority requirements. - As a professional project management consultancy Compass represents and...


  • Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role **About Us**: Compass Project Consulting is a leading consultancy specializing in delivering exceptional project management solutions across the GCC and beyond. Our expertise spans diverse sectors, and we pride ourselves on driving high-quality outcomes for clients in the construction and built environment. We are looking for an experienced and...


  • Dubai, United Arab Emirates KRISH Project Management Full time

    The Customer Service Chat Process Specialist is responsible for providing exceptional customer support through chat-based interactions. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The Specialist will utilize strong communication skills, product knowledge, and problem-solving abilities to...


  • Dubai, United Arab Emirates Giesecke+Devrient GmbH Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...


  • Dubai, United Arab Emirates Giesecke+Devrient Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Sales Manager

    7 months ago


    Dubai, United Arab Emirates Project Meem Full time

    **Sales Manager Position** The primary responsibility of this role is to close leads generated through cold calls and Google Analytics. This position's compensation is primarily commission-based from closed deals, with a modest basic salary. **Responsibilities** - Lead client communication. - Manage customer inquiries. - Utilize Google Analytics to...


  • Dubai, United Arab Emirates Giesecke+Devrient Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...


  • Dubai, United Arab Emirates Giesecke+Devrient Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Customer Manager

    3 months ago


    Dubai, United Arab Emirates Aladdin cyber security FZ-LLC Full time

    **Job Description:** **1.Customer Relationship Management** - Maintain existing customer relationships, regularly communicate with clients to understand their needs and feedback. - Establish and expand new customer relationships, develop potential clients, and drive business growth. - Gain a deep understanding of the customer’s business model and needs,...


  • Dubai, United Arab Emirates Mazaya Alnoor Project Management Services Full time

    As a Customer Services Executive at _**Mazaya Al Noor**_, you will play a pivotal role in ensuring our clients receive the highest level of service and support. You will be the first point of contact for our clients and will be responsible for addressing their queries, resolving issues, and exceeding their expectations. **Key Responsibilities**: - Respond...

  • Project Manager

    2 months ago


    Dubai, United Arab Emirates Eaton Full time

    Join Our Team at Eaton: Empowering Tomorrow, Today! - Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a _**_new sustainable campus in Dubai_**_, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._ **About Eaton** Eaton is a power...

  • Project Manager

    7 months ago


    Dubai, United Arab Emirates Premium Technology, Inc. Full time

    **Responsibilities**: - Develop project plan and seek endorsement from senior management to execute accordingly. - Negotiate and resolve the changing needs and requirements of customers. - Manage day-to-day tasks and resolve issues in various aspects of a project in client side - Monitor project progress, coordinate project team resources to act according...

  • Project Manager

    3 months ago


    Dubai, United Arab Emirates SoftwareOne Full time

    Job Function: Software & Cloud Services The role: **Key Responsibilities**: - Project Initiation and Planning: - Develop detailed project charters and scope statements - Create comprehensive work breakdown structures (WBS) - Perform customer analysis and develop management strategies - Scope Management: - Define and document project requirements - Implement...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Xylem Full time

    Manage projects from initiation to completion, ensuring all objectives are met and deliverables are achieved. - Develop and maintain project plans, including schedules, budgets, and resource requirements. - Monitor and report on project progress, identifying and mitigating risks and issues as necessary. - Ensure projects are delivered in accordance with...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Computer Network Systems Full time

    **Company Description** CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...

  • Project Manager

    3 months ago


    Dubai, United Arab Emirates SoftwareOne Full time

    Job Function: Software & Cloud Services The role: **Key Responsibilities**: **Project Initiation and Planning**: Develop detailed project charters and scope statements. Create comprehensive work breakdown structures (WBS). Perform customer analysis and develop management strategies. **Scope Management**: Define and document project requirements. Implement...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Prometheus Group Full time

    Job Summary You have a technical understanding of the products delivered, you can troubleshoot and assist Project Associate Managers to bring the implementation projects to a successful finish line. **Responsibilities**: Manages the scope, schedule, and cost of assigned services projects Manages and prioritizes customer requirements for inclusion in each...

  • Project Manager

    1 month ago


    Dubai, United Arab Emirates Thales Full time

    Location: Dubai, United Arab Emirates Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...