Customer Service Executive

2 weeks ago


Dubai, United Arab Emirates Mazaya Alnoor Project Management Services Full time

As a Customer Services Executive at _**Mazaya Al Noor**_, you will play a pivotal role in ensuring our clients receive the highest level of service and support. You will be the first point of contact for our clients and will be responsible for addressing their queries, resolving issues, and exceeding their expectations.

**Key Responsibilities**:

- Respond to client inquiries, requests, and issues in a professional, courteous, and efficient manner.
- Maintain a deep understanding of our services to provide accurate and helpful information to clients.
- Build strong relationships with clients through active listening, empathy, and effective communication.
- Document and track client interactions and resolutions in our customer management system.
- Collaborate with other departments to resolve client issues and provide a seamless experience.
- Identify and escalate any complex or recurring issues to the appropriate team for resolution.
- Continuously improve your knowledge and skills to stay up-to-date with company offerings and industry trends.
- Meet and exceed performance metrics and targets related to response times and client satisfaction.

**Requirements**:

- Proven experience in a customer service role, with a minimum of 6 months - 1 Year in a similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to handle challenging client situations with grace.
- A customer-centric mindset with the ability to empathize and understand client needs.
- Proficiency in using customer management software and other relevant tools.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple client inquiries simultaneously.
- A positive attitude and a commitment to providing outstanding service.

**Additional Information**:

- Competitive salary and benefits package with **Accommodation & Food**.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Mazaya Al Noor is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
- If you are passionate about customer service and believe you have what it takes to excel in this role, we encourage you to apply. Join us in delivering exceptional experiences to our clients and contributing to the success of Mazaya Al Noor.

**Salary**: AED1,500.00 - AED2,000.00 per month

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate with an employer provided relocation package (required)



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