Customer Success Manager
3 weeks ago
We're looking for a **Customer Success Manager **who will be responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships.
**Key Responsibilities**:
- Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor by understanding their business objectives, challenges, and needs to ensure their success and satisfaction.
- Proactively engage with customers to drive product adoption and usage and provide necessary guidance to help customers maximize the value from the product or service.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Guide customers through the onboarding and implementation process, ensuring a smooth and successful transition to using the product or service and integrating the solution into their operations.
- Conduct regular business reviews to assess customer satisfaction and identify areas for improvement or growth.
- Collaborate with internal teams, such as support, product, or engineering, to ensure prompt and effective resolution of customer problems.
- Continuously refine and optimize customer success processes and methodologies to improve customer satisfaction and achieve business objectives
- Track and analyze customer success metrics, such as customer satisfaction, product adoption, retention rates, and revenue growth.
- Prepare regular reports and presentations to communicate customer health, progress, and opportunities to internal stakeholders.
- Make sure renewals are well communicated and priced, to the customer and internal account team, early enough before the renewal dates to retain the client, maintain and grow the business.
**Education & Experience**:
- Bachelor's degree in business management, computer science, or any related field
- Proven work experience as a Customer Success Manager
- Understanding of public cloud business
- ITIL V4 foundation is preferred.
- Data Analysis & reporting
- Business Development
**Why is Bespin Global your next career move?**
- Lots of opportunities to develop your expertise while working together with our leading Cloud Professionals.
- Brilliant and friendly colleagues with diverse nationalities from all over the world
- We're continuously developing our business - that means, we're not stuck with the attitude of doing things as they've always been done.
- We grow and learn together There's a possibility to gather valued certificates and participate in world-class courses and training.
**About Bespin Global**
Bespin Global is here to help clients adopt cloud to enable business and digital innovation. At Bespin Global, we're obsessed with our client's digital transformation journey, making it as seamless as possible and ensuring all their business needs are met. We ensure all needs are met by providing skillful talents and expertise across world wide technologies. Our Learn, Do, Share motto is the key behind it all. We're focused on our Bespiners as much as we are with our clients.
-
Customer Success Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Pros. Full timePROS, Holdings, Inc (NYSE:PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision, and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Customer Success Manager
4 weeks ago
Abu Dhabi, United Arab Emirates Siemens Full timeRead our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People...
-
Customer Success Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full timeJob Family: Customer ServicesReq ID: 357431At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.We are looking for a...
-
Customer Success Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full timeAt Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.We are looking for a creative, innovative, and inspiring personality...
-
Customer Success Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Full timeRead our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People...
-
Customer Success Manager
4 weeks ago
Abu Dhabi, United Arab Emirates Pros. Full timePROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision, and consistency. Our customers, who are leaders in their markets, benefit from decades of...
-
Customer Success Specialist
2 months ago
Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full timeRoles & ResponsibilitiesThe main aim of a Customer Success Specialist is to maximize customer satisfaction to secure their renewal of Services contracts including digital services (SAAS). The role of a Customer Success Specialist is to manage the portfolio of these customers through:• Anticipating pipeline of customers to start the Customer Success...
-
Customer Success Manager
1 month ago
abu dhabi, United Arab Emirates Veup Full timeIf your a Customer Success Manager within a SaaS business then please read below! 24th May, 2024 Customer Success Manager (SaaS / TECH / SOFTWARE START-UPS) London / Hybrid - £60,000 to £80,000 + 20% OTEAbout us Established in 2022, VeUP is a results-oriented global team of former startup founders, cloud and technical experts, go-to-market specialists,...
-
Customer Success Manager
4 weeks ago
abu dhabi, United Arab Emirates Veup Full timeIf your a Customer Success Manager within a SaaS business then please read below! 24th May, 2024 Customer Success Manager (SaaS / TECH / SOFTWARE START-UPS) London / Hybrid - £60,000 to £80,000 + 20% OTEAbout us Established in 2022, VeUP is a results-oriented global team of former startup founders, cloud and technical experts, go-to-market specialists,...
-
Customer Success Specialist
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full timeRoles & ResponsibilitiesThe main aim of a Customer Success Specialist is to maximize customer satisfaction to secure their renewal of Services contracts including digital services (SAAS).The role of a Customer Success Specialist is to manage the portfolio of these customers through: Anticipating pipeline of customers to start the Customer Success Specialist...
-
Customer Success Manager
4 weeks ago
Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full timeAt Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. We are looking for a creative, innovative, and inspiring...
-
Customer Success Manager
3 weeks ago
Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full time**Job Family**: Customer Services **Req ID**: 357431 At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. We are...
-
Customer Success Manager
3 weeks ago
Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full timeAt Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. We are looking for a creative, innovative, and inspiring...
-
Senior Customer Success Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Deel Full timeSenior Customer Success Manager | Deel Abu DhabiDeel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting...
-
Customer Success Account Mgmt
4 weeks ago
Abu Dhabi, United Arab Emirates Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Account Mgmt
2 weeks ago
Abu Dhabi, United Arab Emirates Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Account Mgmt
3 weeks ago
Abu Dhabi, United Arab Emirates Microsoft Full time**For Emirati nationals only** With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers...
-
Customer Success Engineer
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates join Full timeCustomer Success Engineer | Abu DhabiGreat companies are made by great people. We understand that hiring those people is especially important in a small or medium sized growing company. But talent attraction and hiring can be time consuming and frustrating. To fix that we've democratised talent attraction to make the process faster, easier and more...
-
Customer Success Manager
2 weeks ago
Abu Dhabi, United Arab Emirates Group 42 Full timeOverview: **AIQ** is a new joint venture company between ADNOC and Group 42, which focuses on developing artificial intelligence technologies in the United Arab Emirates. **AIQ** embodies an innovative and entrepreneurial spirit that embraces challenges to push boundaries and seeks to welcome professionals to its team that share the desire to make...
-
Media Buyer Jobs In Abu Dhabi | Right Customer
4 weeks ago
abu dhabi, United Arab Emirates Right Customer Full timeMedia Buyer Jobs In Abu Dhabi | Right CustomerAbout the jobAs a media buyer, you’ll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the media...
