Customer Success Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Digital Industries Software Full time

Job Family:
Customer Services

Req ID: 357431


At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves.

We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion.

As a Customer Success Manager (CSM), you will join our rapidly growing company and become an integral part of an exceptional team who is transforming the way companies focus their digital transformation efforts in the Middle East.


You'll help our customers drive digital innovation by:

  • Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute mutually agreed account plans.
  • Leading the postsales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
  • Becoming a Mendix platformadoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
  • Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
  • The CSM is a highimpact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts

You're the innovator we need if you have:

  • Demonstrable experience in executive-level account management working with enterprises and municipalities in the Middle East, starting with pre-sales through the full lifecycle within a high-growth technology environment
  • Accountability for driving additional revenue through customer expansion
  • An understanding of technology and an ability to distinctly explain technological and business concepts
  • Proven effectiveness in complex digital transformation projects
  • A strong digital transformational vision
  • Exceptional executivelevel communication, presentation, and interpersonal skills in English and Arabic
  • Strong experience with customer onboarding and customer success
So, are you the brilliant Customer Success Manager we're looking for? Join now

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