Help Desk Support

4 weeks ago


Abu Dhabi, United Arab Emirates BigData Technology Solutions Full time

Job Description:

- Service Desk Agent will have multilingual capabilities of English, Hindi and Malayalam
- Log all activities, All incidents and requests to be tracked for successful resolution and closure.
- Coordination for delivery & collection of hardware units and perform necessary documentation
- Keeping track of all hardware inventory with record of all transactional activities. Using Hardware inventory management system with access for online/live tracking of assets.
- Provision of daily, weekly, monthly & yearly reports for the TT’s along with the hardware availability
- Managing the enrolled devices over MDM servers (Troubleshooting & administration)
- Managing the enrolled devices using Team-viewer remote support tool.
- Perform activities like call logging, prioritizing in the ITSM tool
- Resolve the calls either through telephone or by taking remote control (through Team Viewer) to increase the FCR.
- Unresolved tickets to be escalated to the Field engineers.
- Follow up with the Field engineers for incident closure.
- Perform inventory management
- Act as SPOC for the new device collection and delivery
- The Helpdesk agents should be open to work in shifts covering 13x7 window between 10 AM - 11 PM

**Job Type**: Contract
Contract length: 24 months

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately ?
- Are you open to work in shifts covering 13x7 window between 10 AM - 11 PM

**Language**:

- English ,Hindi,Malayalam (required)

Application Deadline: 13/04/2023


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