Customer Care Center Representative

1 month ago


Dubai, United Arab Emirates Sobha Realty Full time

**Key Responsibilities**:

- Answer customer complaints, inquiries, and requests through calls.
- Address service requests raised on customer interface platform.
- Raise tickets for service requests on the Computer-Aided Facility Management (CAFM) system.
- Schedule appointments for service requests at CAFM.
- Coordinate with DLP contractor to resolve customer complaints.
- Perform cause analysis of complaints, inquiries, and requests.
- Prepare daily reports summarizing activities and resolutions.
- Update proactive maintenance trackers for all respective projects.
- Work by coordinating with other department teams to resolve complex complaints.
- Coordinate with community management to highlight community and common area issues.
- Communicate facility-related issues to Facilities Management team.
- Prepare file notes for reimbursement cases.
- Review and issue No Objection Certificates (NOC) for home modification requests by coordinating with concerned team.
- Prepare Monthly Management Information System (MIS) reports on an alternative monthly cycle based on team rotations.
- Coordinate with Customer Relationship Management (CRM) to update Defect Liability Period (DLP) records for all projects.

**Qualifications**:

- A **Bachelor of Engineering **degree.
- Minimum of 3 years of experience in customer service or maintenance coordination roles.
- Proficiency in using CAFM systems, Salesforce, and other relevant software.
- Excellent communication and interpersonal skills.

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- Do you have a Civil Engineering degree?

**Education**:

- Bachelor's (required)

Application Deadline: 21/11/2024



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