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Technical Customer Support

5 months ago

Dubai, United Arab Emirates Splash Software LLC Full time

**About the Role**:We are seeking a dedicated Software Technical Support Specialist to join our dynamic team. This role is pivotal in providing exceptional support to our B2B clients, especially during service integrations and for ongoing support needs.

**Key Responsibilities**:

- Provide technical support to B2B clients, ensuring high-quality service delivery.
- Accompany clients through the service integration process, offering guidance and assistance.
- Monitor service status post-integration and address any client queries or issues.
- Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

**Qualifications**:

- Proven experience in supporting B2B clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications:
1. Language Proficiency: Fluent in English, both written and verbal.

2. Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.

3. Background: Prior experience as a developer or in a related technical role.

4. Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.

5. Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

Preferred Skills:

- Familiarity with Postman, Curl, JavaScript, HTTP
- Prior experience in a B2B SaaS technical role.

**Salary**: From AED5,000.00 per month