Customer Service
6 months ago
**Job Role**:
**Chinese-Speaking Customer Service Representative**
**Job Location**: Dubai, UAE
**Key Responsibilities**:
- Address customer inquiries, resolve issues, and escalate complex matters as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Stay updated on product offerings, promotions, and company policies to effectively assist customers.
- Demonstrate empathy, patience, and professionalism in all customer interactions.
- Adhere to established service standards and performance metrics to achieve service excellence.
**Qualifications**:
- Fluent in Chinese (Mandarin) and English, with excellent verbal and written communication skills.
- Previous customer service experience preferred, particularly in a call center or customer-facing role.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Exceptional interpersonal skills and a customer-centric mindset.
- Flexibility with working hours, including availability for 12-hour shifts and rotating schedules.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude, resilience, and a willingness to learn and adapt.
- Legal authorization to work in the designated location.
**Salary**: AED6,000.00 per month
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