Customer Service

6 months ago


Dubai, United Arab Emirates Health Road Catering Full time

As a Customer Service Representative, you will be the frontline ambassador for our company, providing exceptional service and support to our valued customers. Your role is vital in ensuring positive interactions, resolving inquiries, and fostering long-lasting relationships with our clientele. Here's a detailed description of your responsibilities:

- **Inquiry Resolution**: Listen attentively to customers' concerns, questions, and feedback. Utilize active listening and problem-solving skills to accurately assess each situation and provide effective solutions or recommendations that meet the customer's needs and expectations.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services, including features, benefits, pricing, and usage guidelines. Use this knowledge to educate customers, offer product recommendations, and troubleshoot technical issues effectively.
- **Order Processing**: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure accuracy and efficiency in handling transactions while adhering to established policies and procedures.
- **Complaint Handling**: Address customer complaints or escalations with patience, tact, and diplomacy. Investigate issues thoroughly, communicate transparently, and take ownership of resolutions to restore customer satisfaction and trust in our brand.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services that align with customers' needs and preferences. Utilize persuasive communication techniques to upsell or cross-sell relevant offerings while enhancing the overall customer experience.
- **Data Entry and Documentation**: Accurately document customer interactions, inquiries, and resolutions in the appropriate systems or databases. Maintain detailed records to track customer history, preferences, and trends for future reference and analysis.
- **Team Collaboration**: Collaborate closely with other departments, such as sales, marketing, and operations, to address customer needs holistically and streamline processes. Share insights and feedback from customers to contribute to product enhancements and service improvements.
- **Continuous Improvement**: Proactively seek opportunities to enhance the efficiency and effectiveness of customer service processes and procedures. Participate in training sessions, workshops, and professional development activities to refine your skills and stay updated on industry best practices.
- **Positive Representation**: Serve as a brand ambassador by embodying our company values and maintaining a positive, customer-centric attitude in all interactions. Uphold the reputation and integrity of our brand through your professionalism, integrity, and dedication to exceeding customer expectations.

**Salary**: AED4,000.00 - AED5,000.00 per month

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Arabic and English (preferred)



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