Customer Care Expert

5 days ago

Dubai, United Arab Emirates Artemia Painting Full time

**Key Responsibility Areas**
- Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
- Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.
- Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.
- Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling.
- Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.
- Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI
- Responsible for respective customer’s data management and MIS.

**Competencies**
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Land transportation experience is a must
- Ability to talk to others to convey information effectively.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Actively looking for ways to help people.
- Communicating effectively in writing as appropriate for the needs of the audience.

Application Question(s):

- What is your salary expectation?

**Experience**:

- Land Transportation: 2 years (required)

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