Service Manager

3 weeks ago


Dubai, United Arab Emirates AWS DISTRIBUTION Full time

We are currently hiring - SERVICE MANAGER FOR our Electronics division.

**Overview**: As a Service Manager in the electronics industry, you will oversee the service department's operations, ensuring timely and efficient repair and maintenance services for electronic devices. You will lead a team of service technicians, handle customer inquiries, and implement strategies to enhance service quality and customer satisfaction. This role requires strong technical knowledge, leadership skills, and a focus on delivering exceptional service experiences.

**Key Responsibilities**:
1. **Team Leadership**: Lead and manage a team of service technicians, providing guidance, training, and support to ensure high-quality service delivery. Assign tasks, set performance targets, and conduct regular performance evaluations to drive continuous improvement.

2. **Service Operations Management**: Oversee all aspects of the service department's operations, including scheduling repairs, allocating resources, and monitoring workflow to ensure timely completion of service orders. Implement efficient processes and procedures to streamline service operations and maximize productivity.

3. **Technical Support**: Provide technical support and guidance to service technicians, assisting with complex repairs, troubleshooting issues, and ensuring adherence to manufacturer specifications and industry standards. Stay updated on the latest technologies and repair techniques to facilitate effective problem-solving.

4. **Customer Interaction**: Interact with customers to understand their service needs, address inquiries, and provide updates on the status of repairs. Handle escalated customer issues or complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.

5. **Quality Assurance**: Implement quality control measures to ensure the accuracy and thoroughness of repairs performed by the service team. Conduct regular inspections and audits of completed repairs to verify compliance with quality standards and identify areas for improvement.

6. **Inventory Management**: Manage inventory levels of spare parts, tools, and equipment required for repairs, ensuring adequate stock levels to support service operations. Coordinate with suppliers to replenish inventory as needed and optimize inventory turnover to minimize costs.

7. **Performance Reporting**: Generate regular reports on service department performance, including key metrics such as repair turnaround time, customer satisfaction ratings, and service revenue. Analyze data to identify trends, assess performance against targets, and develop strategies for improvement.

8. **Compliance and Safety**: Ensure compliance with all relevant regulations, safety standards, and manufacturer guidelines governing the repair and servicing of electronic devices. Implement safety protocols and training programs to promote a safe working environment for service technicians.

**Qualifications**:

- Bachelor's degree in Electrical Engineering, Electronics, or related field preferred.
- Proven experience in electronics repair or service management, with a strong technical background.
- Leadership experience, with the ability to motivate and develop a team of service technicians.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal stakeholders.
- Strong problem-solving skills and attention to detail, with a focus on delivering high-quality service.

We Offer:
Attractive Salary + Company Accommodation + Medical insurance.

**Experience**:

- electronics repair or service management: 3 years (preferred)



  • dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...


  • dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...


  • Dubai, United Arab Emirates Ezees Service Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Customer Service

    6 days ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Jobs in Dubai 2022

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    Select how often (in days) to receive an alert:Associate Manager, Customer Service-GEM Asia5282Supply ChainDubai, AE For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    Select how often (in days) to receive an alert:Associate Manager, Customer Service-GEM Asia5282Supply ChainDubai, AE For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in...


  • Dubai, United Arab Emirates Symbiosis Owners Association Management Service Full time

    * Driving License is Mandatory - Excellent Communication in English( Reading, writing & Speaking) 1-Customer Service: - Ensuring a high level of customer satisfaction by leading and managing the customer service team. - Set performance goals and cultivate a positive and collaborative team environment. - Handle escalated client inquiries and complaints,...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, Dubai, United Arab Emirates Air Charter Service Full time

    Ready for take off? Join Air Charter Service for a career in aviation.Working at Air Charter Service has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join usAs a Air Charter Service Customer Service Agents you will play a vital role in our airport operation and...

  • Dubai

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • dubai, United Arab Emirates Account Manager Full time

    The job posting is outdated and position may be filled• Integrated Campaign Management• Develops clearly focused creative strategies and creative briefs• Delivers value adding performance throughout the project• Collaborative teamwork between Creative, Media and Planning• Prepares and participates in client presentations• Provides input for...

  • Sales Executive

    2 weeks ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • dubai, United Arab Emirates Sales Manager Full time

    The job posting is outdated and position may be filled• Responding to direct inbound requests and follows up with all leads and opportunities• Networking and developing relationships with prospects & key industry stakeholders• Proactively consult with clients on business issues and seek appropriate solutions/support• Maintaining relationships with...

  • Relationship Officer

    3 weeks ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB SUMMARYRequirementsHigh school educationThree years of experience in apartment building maintenanceOne year of experience as a lead or maintenance supervisorValid state-issued driver’s licenseEPA certification Type I and IIExperience with MS Office, HVAC systems, plumbing, electrical systems, carpentry, painting, drywall repairs, appliance maintenance,...