Identity and Security Solutions

7 months ago


Dubai, United Arab Emirates Help AG Full time

We are seeking an experienced engineer specializing in Identity and Security solutions to join our dedicated technical support team. As an Engineer, you will play a critical role in providing top-notch technical assistance and support for our clients' identity management and security needs.

Your proficiency in Broadcom IGA (CA Identity Manager Suite), Broadcom Symantec Protection solutions (SEP, EDR, CAS), and potential knowledge in Microsoft PKI, nCipher HSM, and Tripwire Enterprise will be instrumental in ensuring the seamless operation of our client's systems.

**Responsibilities**
- Serve as the First point of contact for technical support inquiries related to Broadcom IGA (CA Identity Manager Suite) and Broadcom Symantec Protection solutions (SEP, EDR, CAS).
- Conduct thorough analysis of reported issues, leveraging your expertise to diagnose and troubleshoot problems effectively.
- Provide step-by-step guidance to users, ensuring prompt and accurate resolution of technical issues.
- Collaborate closely with Level 2 (L2) and relevant teams to escalate complex cases and ensure proper documentation of case details.
- Document customer interactions, troubleshooting steps, and resolutions meticulously in the ticketing system.
- Stay current with the latest product knowledge and industry trends, enhancing your abilities to assist clients and expand your technical skills.
- Contribute to the creation and maintenance of knowledge base articles and documentation for common issues and solutions.

**Qualifications & Skills**
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a technical support role, specializing in Broadcom IGA and Symantec Protection solutions.
- Proficient communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
- Customer-focused mindset and a commitment to delivering outstanding support.
- Ability to collaborate effectively within a dynamic team environment.
- Knowledge of Microsoft PKI (Public Key Infrastructure) and its role in maintaining digital certificates and encryption.
- Familiarity with nCipher HSM (Hardware Security Module) for secure key management and cryptography.
- Exposure to Tripwire Enterprise for security configuration management and compliance.
- Proficiency in Broadcom IGA (CA Identity Manager Suite), with the ability to troubleshoot and resolve identity management issues.
- Strong familiarity with Broadcom Symantec Protection solutions, including SEP (Symantec Endpoint Protection), EDR (Endpoint Detection and Response), and CAS (Content Analysis System).
- Sound understanding of computer systems, network architecture, and security protocols.
- Excellent problem-solving skills and the capacity to diagnose and rectify technical issues efficiently.

**Benefits**
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Annual flight tickets to home country.
- Open door policy.

**About Us**

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor diagnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business



  • Dubai, United Arab Emirates Career Maker Full time

    **Job Title: PKI/HSM/Identity Administrator - L2/L3** **Job Location - DOHA, QATAR** Job Summary: **Key Responsibilities**: **PKI Management**: - Design, implement, and maintain the organization's PKI infrastructure. - Manage digital certificates, including issuance, renewal, revocation, and distribution. - Ensure compliance with security policies and...


  • Dubai, United Arab Emirates The Emirates Group Full time

    **Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for...

  • Cyber Security Sales

    3 months ago


    Dubai, United Arab Emirates UMASES Business Solutions Full time

    Proactively identify cyber security sales opportunities and acquire new businesses - Own, develop and execute all areas of the sales cycle for cyber security opportunities - Good knowledge of IT Networking & Cyber Security Products - Manage and update customer and opportunity records on relevant company systems - Contribute to the development of the...


  • Dubai, United Arab Emirates AYKA Security Services Full time

    The Security Guard - Administrator is responsible for maintaining the safety and security of the premises while also handling administrative tasks related to the security department. This role requires vigilance in protecting company assets and ensuring the smooth operation of security protocols, along with providing assistance in administrative duties such...

  • Security Manager

    6 months ago


    Dubai, United Arab Emirates YS SURVEILLANCE AND SECURITY Full time

    Manages and trains security guards. - Hires and onboards new security guards. - Sets the security guard staffing schedule. - Creates all security policies and procedures. - Conducts regular security inspections. - Investigates security threats and breaches. - Writes comprehensive security reports. - Presents security improvement plans to executives. - Builds...

  • Iam Administrator

    6 months ago


    Dubai, United Arab Emirates EMP GoWin Full time

    **Job Title**: Identity and Access Management Administrator (IBM Security) **Location**: Dubai **Experience**: 6 to 8+ Years **Job Type**: Full-Time **Job Brief** Join one of our prestigious client’s dynamic team as an Identity and Access Management (IAM) Administrator specializing in IBM Security solutions. You will play a crucial role in designing,...

  • Cisco Ise

    6 months ago


    Dubai, United Arab Emirates Capgemini - Zcomme Full time

    The Role **Responsibilities**: - Assist in the deployment, configuration, and administration of Cisco Identity Services Engine (ISE) solutions to provide secure network access control and authentication services. - Support the implementation and enforcement of network access policies and controls using Cisco ISE, including user authentication,...

  • Security Guard

    3 months ago


    Dubai, United Arab Emirates YS SURVEILLANCE AND SECURITY Full time

    Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities. Security guard skills are areas of...

  • Security Consultant

    6 months ago


    Dubai, United Arab Emirates Auriga Gulf Full time

    Our Client is looking to hire a Security Solution Presales Consultant with minimum 5 years work experience with in-depth knowledge of security concepts such as Identity Protection Solutions like IGA, PAM, MFA, SSO & CIAM Solutions. Requirements: - Experience in Security solution offerings multiple platforms (OnPrem, Cloud & Hybrid Architectures) - Hands on...


  • Dubai, United Arab Emirates NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...

  • Solutions Architect

    2 months ago


    Dubai, United Arab Emirates WLC TECHNOLOGY LLP Full time

    Solutions Architect will be responsible for defining the technical architecture across cloud platforms, ensuring adherence to security best practices (e.g., OWASP Top 10) and integrating complex systems with modern API-driven and cloud-native approaches. They will also mentor the engineering team, conduct code reviews, and ensure that the architecture...


  • Dubai, United Arab Emirates Starlink Full time

    As a Cybersecurity Intern you will gain hands-on experience and practical knowledge in identity management and network security. Under the guidance of seasoned professionals, you will contribute to projects aimed at enhancing our cybersecurity capabilities and delivering innovative solutions to our clients. This internship offers a unique opportunity to...

  • Security Manager

    6 months ago


    Dubai, United Arab Emirates Security Service Company - Dubai Full time

    **Responsibilities**: **Security Strategy**: Develop and implement security policies, procedures, and strategies tailored to the organization's needs and in compliance with local regulations. **Risk Assessment**: Conduct thorough risk assessments to identify potential security vulnerabilities and threats specific to Dubai's environment. **Security...

  • Security Manager

    6 months ago


    Dubai, United Arab Emirates Security Service Company - Dubai Full time

    **Responsibilities**: **Security Strategy**: Develop and implement security policies, procedures, and strategies tailored to the organization's needs and in compliance with local regulations. **Risk Assessment**: Conduct thorough risk assessments to identify potential security vulnerabilities and threats specific to Dubai's environment. **Security...

  • Security Manager

    2 months ago


    Dubai, United Arab Emirates Security Service Company - Dubai Full time

    **Responsibilities**: **Security Strategy**: Develop and implement security policies, procedures, and strategies tailored to the organization's needs and in compliance with local regulations. **Risk Assessment**: Conduct thorough risk assessments to identify potential security vulnerabilities and threats specific to Dubai's environment. **Security...


  • Dubai, United Arab Emirates Antal International Full time

    Relevant work experience on Security solution Presales (atleast 4 year) - In-depth knowledge of security concepts such as Identity Security, Cloud Security & Application Security Solutions. - Knowledge of Managed Security Services Offerings including SOC - Hands on Experience of 3 to 4 leading vendor products based on the above solution offerings -...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates Business Automation & Security Systems LLC Full time

    Established Security Integration Company, looking for experienced Sales Executives, focused on the Retail, Hospitality, FM, and Healtcare Industry. Must have 3 years experience selling Security Systems, Nurse Call Systems, EAS, UPS & Structured Cabling in Sharjah & Northern Emirates Area - Ras Al Khaimah & Fujairah Markets. **Salary**: From AED5,500.00 per...


  • Dubai, United Arab Emirates Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Solutions Architect

    4 months ago


    Dubai, United Arab Emirates XA Group Full time

    Solutions Architect is a key technical leadership role responsible for designing and implementing cloud solutions using Microsoft Azure. This position demands a blend of strategic vision, technical expertise, and strong collaboration skills to ensure that business and technical requirements are met through effective cloud architecture. **Key...


  • Dubai, United Arab Emirates Avanza Solutions Full time

    **IT Security**: - Assist in the implementation of information security policies and procedures - Good understanding and hands on experience on infrastructure security domain, practices, frameworks, components, and Technologies - Strong understanding and hands on experience on the following: - Security incident management - Report writing - Windows and...