Customer Service Executive
2 months ago
**Customer Service Executive / SupplyChain - Fix term contract**:
- Date: 15 Oct 2024- Location: dubai- Company: Shiseido
**I. Job purpose**:
The purpose of the customer service job is to provide assistance and support to customers for Shiseido Arabia in KSA before, during, and after their purchase or interaction with a company's products or services. Here are some key aspects of its purpose:
- Customer Satisfaction: Ensuring customers have a positive experience by addressing their needs, concerns, or questions promptly and effectively.
- Problem Resolution: Helping customers resolve issues they encounter with products or services, aiming to turn potentially negative experiences into positive ones.
- Relationship Building: Building rapport and trust with customers to encourage repeat business and loyalty to the brand.
- Product Knowledge: Being knowledgeable about the company's offerings to provide accurate information and guidance to customers.
- Feedback Collection: Gathering feedback from customers to improve products, services, and overall customer experience.
- Brand Ambassadorship: Representing the company in a positive light, reflecting its values and commitment to customer satisfaction.
Overall, customer service jobs play a crucial role in ensuring that customers feel valued, heard, and supported throughout their interactions with a company.
**II. Main tasks**:
**Functional Responsibilities**:
- Optimises output for customer order fulfilment.
- Escalates operational bottlenecks or other issues as necessary.
- Optimises customer service parameters.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
**Leadership Responsibilities**:
- (Functionally) leads assigned operational duties and responsibility as customer service executive.
- Communicating in a transparent and constructive manner.
- Enabling to realize his or her own potential and advance within the organization.
**III. Dimension / Key figures**:
3PL Key Performance Indicators _(responsible)_
Customer Order Fulfilment _(responsible)_
Customer Claims management
Supply Chain Process & Control in SAP B1 _(responsible)_
Rush orders (customer request)
OTIF (dispatched)
OTIF (delivered)
Outstanding Order Lines
**IV. Detailed tasks**
**Customer Service Operations**
1. Sales Operations
- Administer the order from the customers by providing good customer service and assisting customers with their orders and inquiries including scheduled delivery dates.
- Process POSM orders & special orders from Marketing team, related to PR requirements and marketing campaign.
- Providing outstanding customer service by sending updated order forms to the customers.
- Manage the sales operational flow using SAP B1 system from entering the sales order till invoicing the customer.
- Monitor 3PL activity for order preparation for its priority and to maintain customer delivery lead-time.
- Maintain tracker for 3PL weekly issue to monitor and observe counter and preventive measure if applicable prior to the raise issue.
- Track customer orders which is currently out of stocks for further discussion to the supply & demand planning team.
- Manage sales return process from creation of return request, approval till monitoring to 3PL prior to release credit notes.
- Expedited constant communication with the Logistics & Customer Service Manager and Supply Chain Director to highlight major issue which affecting the sales order operation.
- Responsible for gathering new customer information and inform concern team to update the system data base for successfully maintaining accurate documentation and records.
- Run daily reports to check which shipments have left the regional DC Warehouse and place the date in the operations tracker.
- Update tracker with shipping-related information.
- Track shipment arrival, and provide inbound and outbound customs clearance documents to freight forwarder
- Track outbound order deliveries to customers to ensure it is in line with sales estimate targets
- Follow up and follow through on inbound and outbound transportation and clearance to ensure any issues and gaps are resolved quickly and meet lead time KPI.
- Coordinate with sales/Marketing team on office orders
2. Claims
- Manage customer delivery and shipment claims for shorts and damage deliveries and perform further necessary action to release credit notes to the customer.
- Ensure all prices are up to add and coordinate with the Sales/Marketing/Finance team to update SAP B1.
**V. Profile /
-
Customer Service Agent
1 month ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Customer Service
5 days ago
Dubai, United Arab Emirates SMART SERVICE STATION Full timeA reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...
-
Customer Service
6 months ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeTop H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...
-
Sales Executive
6 months ago
Dubai, United Arab Emirates ARG Visa Service Full timeImmediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...
-
Amer - Customer Service Executive
6 months ago
Dubai, United Arab Emirates Quality Government Service Center Full time**Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...
-
Customer Service Representative
6 months ago
Dubai, United Arab Emirates smart service station Full time**Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...
-
Customer Service Representative
3 weeks ago
Dubai, United Arab Emirates Eteen Logistic Service Full time**Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...
-
Customer Service Executive
7 months ago
Dubai, United Arab Emirates Saif Belhasa Holding L L C Full timeWe are looking for a qualified Customer Executive who will offer excellent customer service support. The Customer Support Representative will ensure that a standardized level of service is maintained for all customers. **Responsibilities**: - Giving complete information to all walk in customers & telephonic inquiries regarding our procedures & services -...
-
Customer Service Executive
8 months ago
Dubai, United Arab Emirates Insaty Full timeWe are currently seeking a dynamic and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. **Responsibilities**: - Handle customer complaints and resolve issues promptly and...
-
Customer Service Executive
8 months ago
Dubai, United Arab Emirates Insaty Full timeWe are currently seeking a highly motivated and customer-oriented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer support, resolving customer issues, and maintaining high levels of customer satisfaction. **Responsibilities**: - Address customer complaints and resolve...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates Cambridge Educational Institute Full time**CAMBRIDGE EDUCATION**, established in 1987 in the United Arab Emirates, and with offices in USA, Dubai, Abu Dhabi and India, is a leading organization providing executive management & technology education and certified professional training in diverse fields, including Project Management, Risk Management, Operations Management, Cyber Security, Digital...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates Coca-Cola Full timeThe Role **Requirements**: - Excellent communication skills: Being able to communicate effectively and clearly with customers is essential in this role. - Problem-solving abilities: Customer service executives should be able to analyze situations, identify issues, and find appropriate solutions. - Empathy and patience: It's important to have empathy for...
-
Customer Service Executive
2 weeks ago
Dubai, United Arab Emirates MBM Health Group Full time**Job Description: Customer Service/Front Desk Executive** MBM Specialty Medical Center is seeking a professional and enthusiastic **Customer Service/Front Desk Executive** to join our team at our state-of-the-art facility in Deira, Dubai. We are dedicated to delivering exceptional primary care services and creating a welcoming environment for our...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates Stanford Global Management Consultancy FZE Full timeWe are looking for a qualified **customer care executive** who can be a part of a team of representatives who will offer excellent customer service and after-sales support. Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience. Job...
-
Customer Service Executive
8 months ago
Dubai, United Arab Emirates Technolojbd Consulting Full timeAs a Customer Service Executive, you will be a crucial part of our customer-centric team, responsible for ensuring the satisfaction of our valued customers. Your role involves handling inquiries, resolving issues, and providing information about our products/services in a professional and efficient manner. If you have strong communication skills and a...
-
Customer Service Executive
3 months ago
Dubai, United Arab Emirates West Avenue Visa Services Full time**Job Title: Customer Service Executive** **Company: West Avenue Services** **Location: Dubai** **About Us**: West Avenue Services is dedicated to providing exceptional service and solutions to our clients. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing needs of our customers. **Key Responsibilities**: -...
-
Customer Service Executive
1 month ago
Dubai, United Arab Emirates Precott Real Estate Development Full time**Prescott Real Estate Development LLC** is seeking a dedicated and personable Customer Service Executive to join our team. The Customer Service Executive will be the primary point of contact for clients, responsible for addressing inquiries, resolving issues, and ensuring a positive experience throughout their journey with Prescott. This role requires...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates Align Staffing Solutions Full timeWe are currently hiring **Customer Service Executive**. **Requirement -** - 6 months to 1 years of proven experience as customer service - Fluency in both languages, English and Hindi is mandatory **Working Days/hours** - 6 days & 9 hours per day - Customer Service in the Subject Or directly share your CV on WhatsApp at: 058 203 0330** **Job Types**:...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates INTERGRANDE BKC GROUPS OF COMPANIES Full timeA construction company required energetic Customer Care Executive **Experience**: - customer service: 1 year (preferred)
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates One Innovative Technology Full timeThe role of **a Customer Service Executive** in the technology sector involves providing support and assistance to customers who are using or encountering issues with the company's products or services. Here's a detailed job description for such a position: 2**. Technical Assistance**: Offering technical support to customers who are experiencing issues with...