Butler - Five Luxe

6 days ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Butler will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Excellent Customer Service skills with a Passion for providing Exceptional Service.
- Always displays a professional attitude, taking pride in offering Vibrant Conversations and Helpful Suggestions.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the operation is Curated to Perfection.
- Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- Next-level skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Possesses a Comprehensive knowledge of FIVE, including all Departments, Services, Experiences, and Award-Winning Dining Hotspots
- Meticulously controls every room, ensuring their cleanliness, operation, and stocking adhere to FIVE’s Remarkable Standards, resulting in Sensational Guest Experiences.
- Builds rapport with all in-house Guests, recognising and obtaining specific individual preferences to Curate a Bespoke, ‘FIVE-Styled’ Experience.
- Keeps a record of guest history, including preferences, to maintain the Gold Standard of Communication within the Department.
- Expertly maintains the privacy and security of in-house Guests, always delivering Unparalleled Levels of Care and Attention.
- Ensures the Impeccable preparation and maintenance of Guest rooms for arrivals, creating an atmosphere that is nothing short of Sensational.
- Facilitates the check-out process for departing Guests, ensuring that the check-out process is always done with Next-Level Excellence.
- Builds strong Relationships with in-house Guests, attending to their needs, maintaining communication, and ensuring they always feel the ‘Vibe at FIVE.’
- Actively promotes FIVE’s Lavish offerings such as the Exquisite Facilities, Boundary-Breaking Dining Concepts and Special Promotions, always staying attuned to Buzzing events.
- Takes responsibility for the daily Amenities Order and Amenities Deliveries, showcasing First-in-Class Initiative.
- Seeks feedback from Guests, striving to Elevate our Services to the Highest Level of Industry-Leading Luxury, and shares Feedback with Direct Supervisor.
- Works closely with other Departments such as housekeeping and concierge to maintain the highest ‘FIVE-Star’ Standards for our Guests
- Always ready to take on other duties, reflecting your Dedication as a Proud Member of the Exclusive FIVE Tribe.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track

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