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Executive Assistant

4 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as Executive Assistant will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 1-3 years in a Luxury Hotel environment in an Executive Assistant role, demonstrating a strong ability to manage high-volume operations with Grace and Efficiency.
- A strong background in Training and Quality Management with Exceptional skills in Improving Customer Satisfaction and Driving Profitability.
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Sensational passion for delivering Unparalleled guest services, with a commitment to Exceed Guests’ Expectations.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Strong understanding of Industry Regulations is beneficial.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Leads all Operational Facets to Significantly enhance Service Quality and Guest Satisfaction, implementing Innovative and Effective strategies to uphold the Highest Standards of Luxury Service.
- Actively participates in formulating and executing Departmental Strategies and action plans, ensuring Alignment with FIVE’s overarching goals.
- Plays a pivotal role in translating Vision into Reality, driving Operational Excellence across all Departments.
- Delivers clear, consistent, and motivational messages about Departmental objectives to achieve Targeted Outcomes.
- Adeptly Communicates to bridge the gap between Strategy and Execution, inspiring Fellow ‘FIVERs’ to achieve Excellence.
- Collaborates closely with the Heads of Department to Seamlessly Implement Strategies and action Plans, fostering a Collaborative environment aligned with FIVE’s strategic vision.
- Sets clear Goals and Expectations for the FIVE Tribe, utilising Performance Reviews to ensure Accountability and foster Professional Growth, cultivating a High-Performing Team dedicated to Operational Excellence.
- Maintains a prominent presence among Guests to gather Firsthand Feedback on service quality and satisfaction levels, leveraging Approachability and Proactive engagement to enhance the Guest Experience.
- Champions the Continuous Improvement of Guest Experiences by incorporating feedback into Actionable Strategies, driving the Evolution of service standards with a Commitment to Excellence.
- Conducts regular Progress Reviews with the Heads of Department, ensuring alignment with Goals and Timely execution of strategies, providing oversight for consistent Advancement and Achievement.
- Keeps the General Manager informed about Operational Achievements and Challenges, fostering transparent communication and Strategic Alignment.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Ju