Front Office Supervisor

2 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Office Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
- Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.
- Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
- Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.
- Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
- Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.
- Possesses a ‘FIVE-Star’ knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.
- Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly ‘FIVE-Styled’ experience.
- Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE’s Sensational Services and Facilities.
- Ensures Fellow Front Office ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
- Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.
- Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
- Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
- Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.
- Adheres to FIVE’s Remarkable brand standards, ensuring a Boundary-Breaking experience.
- Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level ‘Vibe at FIVE.’
- Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boun

  • Front Office Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Millennium Central Downtown Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...

  • Front Office Supervisor

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...

  • Front Office Supervisor

    7 months ago

    Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...

  • Front Office Supervisor

    5 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...

  • Front Office Supervisor

    7 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Office Supervisor

    3 months ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...

  • Front Office Supervisor

    5 months ago

    Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer...

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates Signature 1 Hotel Full time

    We are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...

  • Front Office Supervisor

    1 month ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We Are Hiring **Front Office Supervisor** **Job Summary** **Front Office Supervisor **is responsible to plan, organize, supervise, coordinates, audits and participates in the activities of the Front Desk. **Responsibilities**: Ensure outstanding customer care at all times. Supervise the operations of the front desk to ensure an optimal level of service...

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Front Office Supervisor

    5 months ago

    Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...

  • Front Office Supervisor

    3 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Embark on a fulfilling career dedicated to delivering exceptional guest experiences at Grand Heights Hotel Apartments. Nestled in the lively Barsha Heights district, Grand Heights Hotel Apartments offers a variety of studios and one-bedroom apartments suited for short-term adventurers and long-term residents alike. Coupled with the conveniences of...

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    5 months ago

    Dubai, United Arab Emirates Aparthotel Adagio Dubai Deira Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...

  • Night Supervisor

    6 months ago

    Dubai, United Arab Emirates Mercure Gold Hotel Full time

    Every stay starts at the Front Desk. Mercure Gold Hotel is seeking: Night Supervisor / Front Office Supervisor To lead the way with guests and keep the lobby team in perfect sync. Become an ambassador both for your city and for the Mercure standard. Interested? Submit your C.V. in minutes on this platform. **Salary**: AED1,800.00 - AED2,500.00 per month

  • Front Office Supervisor

    6 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...

  • Front Office Supervisor

    4 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...