Administration Manager
21 hours ago
Mediclinic Middle East is looking for a proactive, customer orientated and enthusiastic Administration Manager for our newest facility based in Dubai. This state of the art facility will boasts a total of 140 beds and will focus on providing excellent family healthcare in the southern side f Dubai. Mediclinic Parkview Hospital is keen to welcome an Administration Manager with a strong background in healthcare administration and finance to be part of the commissioning and opening team.
**Requirements**:
- Bachelor’s degree, ideally in business or healthcare administration.
- Previous experience in the Healthcare industry
- Minimum of 8 years management experience in a similar position, ideally within healthcare
- Demonstrated leadership and mentorship skills, as they relate to a medical setting
- Demonstrated experience with, and understanding of, hospital planning processes
- Demonstrated professional maturity and decision making abilities
- Well
- developed interpersonal and relationship building skills
- The ability to work well within a team
- English language proficiency is a must and Arabic language skills would be definitely an advantage
- Proficient computer skills
Key Outputs
The Administration Manager is responsible for directing and managing the total patient administration function including Front Office, Insurance Department, Accounts Receivable, Support Services, Medical Records and the Finance Department.
The key responsibilities are as follows:
- Provide leadership and strategic people management, including recruiting new employees in line with guidelines
- Provide mentorship and ensure a system of mentorship is implemented
- Implement departmental policies and procedures
- Ensure performance reviews are done and corrective action is taken where necessary
- Ensure that continuous performance and quality is managed and outcomes measure against standards and corrective action is taken where necessary
- Keep records of meetings and utilize meetings as quality improvement
- Improvement of Systems and processes with special emphasis on client satisfaction
- Ensure administration management such as Front Office functions are managed and monitored inclusive of Reception, Switchboard, Check-ups, Admission & Discharge and overall cashiering function of the hospital
- Provide financial management such as effective Insurance authorization, monitoring and reporting disallowance as per EHL standards
- Ensure financial analysis is done on tariffs, refunds, bill cancellation, patient entitlements, under-recoveries and cost estimates
- Ensure issued daily sales report and its associated trends are analyzed and monitored on a continuous basis bringing important variations to the attention of the Hospital Director
- Effective management of IT systems and infrastructure used for patient administration
- Responsible for departmental management including making sure the restructuring departments and processes are re-engineered according to best practices in order to cope with changes in the industry
- Continuous evaluation and monitoring of outsourced services
- Ensure all reports are prepared and analyzed as per the request of the Hospital Director
- Responsible for risk management and ensuring that effective controls are implemented accordingly
- Ensure client satisfaction including resolving customer complaints and that best practices are maintained
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