Service Advisor

3 months ago


Dubai, United Arab Emirates Elite One Stop Garage Full time

**Job Description: Service Adviser (Garage) - UAE**

**Overview**:We're hiring a customer-oriented Service Adviser for our UAE garage. You'll bridge the gap between our skilled technicians and clients, delivering excellent service and addressing customer needs.

**Responsibilities**:

- **Customer Assistance**: Warmly greet customers, understand their automotive concerns, and offer tailored service solutions.
- **Service Recommendations**: Advise customers on vehicle issues, provide transparent service recommendations, and cost estimates.
- **Appointment Scheduling**: Efficiently manage appointments to ensure timely service completion.
- **Work Progress Updates**: Keep customers informed throughout the service process.
- **Upselling and Cross-selling**: Identify opportunities to promote additional services or products.
- **Complaint Handling**: Address customer concerns professionally and collaborate with the team for resolutions.
- **Technical Knowledge**: Stay updated on automotive trends and maintenance practices.
- **Documentation**: Maintain accurate records of customer interactions and service details.
- **Quality Control**: Conduct checks to ensure high service standards.

**Requirements**:

- **Experience**: Previous customer-facing role in the automotive industry preferred.
- **Automotive Knowledge**: Solid understanding of vehicle mechanics and common issues.
- **Communication Skills**: Excellent English communication; Arabic is a plus.
- **Customer Service**: Strong interpersonal skills and problem-solving abilities.
- **Organizational Skills**: Effective multitasking in a fast-paced environment.
- **Computer Proficiency**: Comfortable with using automotive service management tools.
- **Professionalism**: Present a courteous demeanor at all times.
- **Team Player**: Collaborate well within a diverse team.
- **UAE Driving License**: Preferred.

**Join our team and contribute to a dynamic garage that values professionalism and exceptional service.**

**Salary**: AED4,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Service advicer: 3 years (preferred)


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