Business Solutions Manager
3 weeks ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**
Manage all existing and new business IT solutions to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.
Responsible for analysis, design, configuration, and support of Master Version processes and system solutions that improve business efficiency and productivity as well as support business goals. Identify and communicate business needs and translate business requirements into technical system requirements and functional specifications.
Responsible to guide & oversee the implementation various SPs & HFs and various IT tools for all the existing & new IKEA stores, 3PL warehouses, COCp, PoP, e-Commerce within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group’ framework and guidelines.
**What you will do**
SOLUTION SCOPING
- Responsible for determining which business requirements can and should be improved and how these functions are integrated into the existing or new solutions. Elicits requirements using interviews, document analysis, surveys, site visits and business process descriptions to translate business requirements into workflows that integrate with the critical software.
- Work with stakeholders to define business and systems requirements for new technology implementations.
- Develop business case justifications and cost/benefit analyses for these spending and initiatives.
- Ensure appropriate IT processes, procedures, and standards are in place and followed across all 4 countries.
DIGITAL & MULTI-CHANNEL RETAILING
- Responsible for managing the implementation of all quarterly Service Packs & Hot Fixes in MV NAV, MV CRM & MV QS with no or mínimal impact to the day to day business operations in all 4 countries.
- Ensure continuous improvement of MV-Microsoft Dynamics (Navision), Microsoft CRM 365, Master Version & local QlikView/Qlik Sense, Online Checkout - the IKEA IT infrastructure - ensuring all departments and functionalities are utilised to the full.
- Implement the Global-IKEA and Al-Futtaim Group’ strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales.
PRINCIPAL TOOLS & RELATION
- Responsible for working closely working with global release responsible(s) & global support team for all centralized IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.
- Be the first point of contact for Inter-IKEA Retail Operation Solutions & Support Team (ROSS) across all depts. to ensure processes & solutions are aligned
- Take a leadership role in driving effective collaboration and influencing key business stakeholders and team members.
AUDIT & COMPLIANCE
- Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
- Work with group’ technical team to ensure all database’ backups, Recovery plans & data are in acceptable mode.
EXPANSION & NEW PROJECTS
- Responsible for evaluating & rolling-out new solutions in new markets via various formats.
**Required skills to be successful**
- Strong strategic, analytical and tactical abilities.
- Proven ability to recognize issues and develop business solutions.
- Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical co-workers.
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Team player
**What equips you for the role**
- Working knowledge in Microsoft Dynamics ERP (Navision, CRM), LS-Retail & Microsoft SQL Server
- Microsoft Nav. Certification or equivalent.
**About Al-Futtaim Retail**
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the wor
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